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Confused: Watch4 delivery delay text message

(Topic created on: 24-08-2021 06:45 PM)
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dsss
Voyager
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Just got this text saying it's delayed till 9th September which is Wednesday but it says Sunday. What's more annoying is I can already see in the community people already received the watches soo early. Sooo confused now. ☹️☹️☹️
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205 REPLIES 205
GusB
Big Cheese
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Well now also getting some form of goodwill from Samsung...that might be £50 for the sake of now another day or two wait...
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GusB
Big Cheese
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September 17th!!!!! They're in-stock at local Argos!!
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GusB
Big Cheese
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Me too
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Members_iIfhcWH
Journeyman
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Well good news for me then - according the the order page mine is still going to be delivered on 27th Aug.

 

😩

GusB
Big Cheese
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Mine still says that too! Not a clue what's going on...
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Alpha162
Journeyman
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I haven't received an update text yet (in fact, nothing at all since that mistaken 'delayed/not-delayed' text from Tues/Thurs last week 😐). But I'm perplexed too, it's in stock everywhere, and like I said in my update on the previous page, I went into the Samsung store and they emphasised having 'massive stocks' of every watch type and strap.

I've contacted support at least once-a-day since the 27th passed, no-one can tell me anything of note, and the story hasn't been consistent. Tried telling them yesterday that I wanted to raise a complaint since they have broken the pre-order Terms and Conditions, was told I would receive an email in 12-24 hours.

Alpha162_0-1630411225255.png

https://www.samsung.com/uk/info/link_terms_and_conditions_of_sale/

What's really annoying is that my order page still shows that delivery will break space and time, and is set to arrive last Friday:

Alpha162_1-1630411287787.png

Alpha162_2-1630411303590.png

Anyone been given any reason for the delays? Considering stock isn't hard to come by from Samsung shops and third parties..

GusB
Big Cheese
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Mine is exactly the same and I havnt heard a thing. Looking at my previous 2 text messages from them, I'm expecting one from 1800>

It's really not good - pre order early, seemingly in-stock locally (Argos/amazon for example) no confirmed delivery date.

I do wonder how many people are affected...Screenshot_20210831-161124_Amazon Shopping.jpgScreenshot_20210831-161241_Argos_28748.jpg
GusB
Big Cheese
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There we go...Screenshot_20210831-182353_Messages.jpg
GusB
Big Cheese
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Bang on the predicted time for the message...!! Another week to go...
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Helen14
Pathfinder
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So I was one of the "unlucky" ones that got a delay in my watch 4. Was waiting for the update text all day and voucher code. 

A few hours ago got the text to say my new delivery date is 10th sep and voucher will be sent by Friday..  not bad I thought.

Now have just received another text to say my order has been yet delayed again and now it's Thursday the 16th September and no mention of a voucher code.

The messages feel so impersonal and starting to think of just cancelling. Maybe will have more change buying in a store than online as flexible on what strap it comes with.