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Birthday code not received

(Topic created on: 08-06-2024 08:33 AM)
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Members_oOqIbFz
First Poster
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Morning all, has anyone had a birthday code sent recently? I normally get one every year on my actual birthday (7th June) but this year I never received one. My wife didn't get hers on 2nd June either. I asked the Samsung online chat knowing they are pretty useless and they said to "rest assured I would receive a code at some point" however I am extremely doubtful now the date has passed.

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6 REPLIES 6
RedRobin
Explorer
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I got mine a week before my birthday so check back in your emails for the week prior. Also you need to be opted into marketing.
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Members_djtqrYI
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Ho do you check if you have opted into marketing?  I have spend  45 mins with online chat to not resolve how i check?  any help would be appreciated please

 

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AndrewL
Moderator
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@Members_djtqrYI: Please follow the link below, scroll to the bottom of the page, and look for 'Sign up for Samsung offers, news and get 15% off on your birthday'.

https://www.samsung.com/uk/offer/

Alternatively, if you have a Galaxy device with a registered Samsung account, please swipe up from your Home screen > Tap on your Samsung account at the top of the Settings menu > Security and privacy > Get news and special offers, and toggle this option on. 

Members_oOqIbFz
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Ad already mentioned this is the only year I've not received one, yes I have the marketing options checked. I check my emails and the junk box multi times daily.

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RedRobin
Explorer
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How frustrating, especially if you know you're signed up for all the marketing. They are definitely still being sent as I got mine last wrek. Might be worth calling the e-store team to tell them how disappointed you are to see if they can offer any discount codes, 15% is a lot if you're planning to make a big purchase.
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Members_oOqIbFz
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I cant find anyone to contact anywhere. I've spoken to loads of people on the general Samsung line who, lets be nice,  haven't got a Jeffing clue. I get passed around the houses to then be cut off as they clearly don't know how to help.

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