So I bought a Samsun S9+ with upgrade program in 2018, hoping to upgrade every year. Right after 1 year, I initiated an upgrade process,... View Post
6484 Views
9 Replies
1 Likes
LostAchilles
18-02-2022 01:45 AM
That's what happened with me, yeah. You use the upgrade option; they
send out the new phone and a fe... View Post
Does anybody know when or how long roughly it will take to restock the Galaxy Note 10+ on Samsung's website. Been looking to upgrade from... View Post
1799 Views
1 Replies
0 Likes
BandOfBrothers
06-01-2020 05:33 AM
Hello @StefanR95 It's available via the Samsung Online Shop in the UK.
What country do you reside in... View Post
Is it just me or are they as usless as they have led me to belive
I cant belive I have been this un lucky
Its not that I am a negative... View Post
1267 Views
2 Replies
0 Likes
I bought a 2019 Frame TV last week but forgot to add the extra 4 years free warranty when I placed the order.
I sent an... View Post
888 Views
1 Replies
0 Likes
TessM
06-12-2019 05:22 PM
Hi @AndyOwe , have you tried to contact our Online Shop Team to have a
look into this for you? If no... View Post
I brought two new S10 phones weeks ago, then changed my mind on one of the handsets and wanted it to be a S10 Note plus.
I phoned Samsung who... View Post
938 Views
3 Replies
2 Likes
JonnoPD
12-12-2020 10:21 AM
As this was a year a go I would say they're intentionally ignoring you
hoping that you would give up... View Post
I've posted this on another thread but I think theyre closing that thread :
My husband ordered the Samsung Galaxy watch 4G 46mm for me on... View Post
456 Views
0 Replies
0 Likes
So I ordered a Note10+ from the Samsung store 1 month & 2 days ago.
I have still not recived my device, & despite contacting... View Post
640 Views
3 Replies
0 Likes
BandOfBrothers
23-11-2019 03:09 PM
You're very welcome for my reply @IAMISK Hopefully Samsung will look
after you and get this sorted. ... View Post
Am considerding purchase of Tab S5e from the online shop using the Klarna Bank interest free option.
Two questions...
Does anyone know how... View Post
437 Views
2 Replies
0 Likes
ptirving
11-11-2019 01:29 PM
Thanks for your response. If there were any problems, would it have to
be retuned thru post or could... View Post
Hello,
I am on the samsung upgrade programme since the s9, i upgraded to the s10+ when it came out in March, 1 month ago i damaged my... View Post
753 Views
1 Replies
0 Likes
SaudA
08-11-2019 12:14 PM
Hi @Dale93 Do you still need help with this? If so, best to speak with
our Online Shop Team. They'll... View Post
I bought my Samsung TV on the upgrade program all went well till I wanted to upgrade as per therir email to me saying I could however when I tried... View Post
1141 Views
9 Replies
1 Likes
steve691
10-11-2020 09:14 PM
Yes thats correct and even when you email the so called "president
office escalation " with almost 1... View Post
Hi All,
I ordered a Q90R late last evening and after 6 attempts (due to technical issues on Samsung website) I was finally able to place my... View Post
541 Views
1 Replies
0 Likes
DannyT
13-11-2019 02:44 PM
Hi there, @MysticPuzzle. This is one you would need to get in touch with
our Online Shop Team to get... View Post
What do you do when you have purchased a product that states it includes free installation... however when you receive the product the delivery... View Post
714 Views
3 Replies
0 Likes
paul1277
11-10-2019 10:14 PM
@T-G wrote: There was no option for me to tick free installation it’s
just said free installation wa... View Post
Bought an active 2 on saturday and got it home. Took out of box and tried on for 10 minutes and it's too small on my wrist. Looks stupid as I... View Post
744 Views
2 Replies
0 Likes
M17tty
07-10-2019 07:24 PM
Hi i bought it from a Samsung experience shop, so a real Samsung shop.
It says on the receipt it's o... View Post
Hi, Both me and my wife purchased a Samsung Note 9 through the upgrade program, we are now both eligible for an upgrade to a Note 10.
... View Post
609 Views
2 Replies
0 Likes
Spencer1620
01-10-2019 09:09 PM
Thanks for the reply. No not what I was expecting as my wife's trade in
was £100 less I was expectin... View Post
Can someone tell me what's going on
I bought S10 in Aug ( first time using android after 10 years of iPhone ). Love it but think battery... View Post
5100 Views
12 Replies
0 Likes
Hi, Both me and my wife purchased a Samsung Note 9 through the upgrade program, we are now both eligible for an upgrade to a Note 10.
On my... View Post
977 Views
3 Replies
0 Likes
Spencer1620
26-10-2019 01:50 AM
Hi, Thanks for the reply, I phoned back and asked for another opinion
and they told me the same thin... View Post
I bought my Samsung A50 around the 20th of August. After 2 weeks, it didn't turn on despite me trying. I sent it back for an exchange and they... View Post
993 Views
4 Replies
0 Likes
AntS
04-10-2019 01:37 PM
@Elias_ , Glad to hear! And no worries. View Post
Hi, I ordered a Active Watch 2 back in early September for a morning deliverly on the 21st September.
The order didn't arive and there... View Post
4018 Views
37 Replies
3 Likes
Mikez1
05-10-2019 03:58 PM
That's exactly whats happened to me too Katy, my order got cancelled for
no known reason so had to r... View Post
Apologies if this the wrong place for this posting this but was wondering if anyone has had any luck putting in a claim for this promotion.
I... View Post
2129 Views
24 Replies
0 Likes
wrongmark
06-01-2021 07:11 PM
I can echo the issues above. I bought a TV and soundbar purely because
of the promotion. I went to t... View Post
i have been trying to get a response from samsung for 2 weeks now reference tv guarantee. all i get is an automatic reply.... View Post
1556 Views
6 Replies
0 Likes
IamGee
08-10-2019 09:14 AM
im in same boat, no confirmation of extra warranty, TV will be going
back if they dont reply by end ... View Post