22-07-2021 07:26 AM
22-07-2021 03:28 PM
@PhilLUFCLRRL4ever: Please can you confirm when you purchased the S10 lites, and I will look into this for you? At the time, did you place a claim for the cashback, and receive confirmation that the claim had been validated?
22-07-2021 04:14 PM - last edited 22-07-2021 04:14 PM
@PhilLUFCLRRL4ever as @AndrewL states you would need to have submitted a claim for the Cashback. If so the Moderators can certainly investigate this.
I submitted a claim recently and whilst still processing have been informed it has been provisionally approved.
I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.
31-08-2021 11:48 AM