
14-11-2021
05:29 PM
- last edited
14-11-2021
05:59 PM
by
CarlH
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Hey people
14-11-2021 06:15 PM
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Hi @Anonymous User
One piece of advice I picked up a while ago from a telecommunications engineer was......
" Phones do not latch onto the strongest signal.They follow the network assigned procedure, hence why it's not uncommon to be connected to a weaker signal than is strictly available "
Daily Driver > Samsung Galaxy s²⁵ Ultra 512Gb ~ Titanium Black.
The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

14-11-2021 08:05 PM
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I hope you are keeping well?
The issue is that 3g seems to be the default network of choice on this phone.
I am frequently in an area where the 4g signal is stronger that 3g yet still this bloody phone defaults to 3g (h+).
Compared to my P30 Pro that I had, this is a poor device and Samsung Customer Support really is (no words cos they would all be expletives).
Likely going to scrap this S21 Ultra as a mistake and get a Xiaomi Mi 11 or 12.
@BandOfBrothers

14-11-2021 08:09 PM
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1. Samsung software
2. Carrier Settings
Device was bought direct from Samsung.
14-11-2021 08:29 PM
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You're very welcome @Anonymous User
As a process of elimination perhaps try another Network sim card in the phone to see what connection you achieve !
Does your current connection change when you commute ?
Daily Driver > Samsung Galaxy s²⁵ Ultra 512Gb ~ Titanium Black.
The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "
25-11-2021 10:56 PM
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I have the same issue after last updates... device prefers h+ over 4g/4g+ ... other devices i have with the same sim prefer 4g...

26-11-2021 08:14 PM
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Product quality is no longer priority but more of an afterthought.
Customer Service? Someone needs to explain this to Samsung and get rid of the senior managers who run it.
S21 Ultra and other devices? No wonder they are selling so poorly. I thought about buying a Fold 3 but quite frankly don't have any confidence in Samsung any more so wouldn't waste my money. Might go for a pixel 6 Pro instead.

27-11-2021
06:19 PM
- last edited
28-11-2021
10:28 AM
by
AndrewL
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By way of an update - 2 hours on the phone to Samsung Complaints today, they now want to send an engineer to look at both S21 Ultra devices before deciding on next steps......
F**k my life, how much more time do I need to spend here?
Thinking I might take Vodafone up on their Black Friday offers, maybe a Pixel 6 Pro and write this whole experience off to "never again will I buy a Samsh**e" 👍

28-11-2021 05:56 PM
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Why are the Samsung Moderators not commenting or providing any assistance on any thread regarding the poor cellular / mobile issues affecting hundreds of members?
This is a massive issue that has been widely reported here, widely reported on Facebook and Twitter and widely reported on the world's press.
So what are Samsung saying or doing about this? Sweet stuff all
Why?
02-12-2021 10:08 PM
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With the latest update my device is fine.
