Close

What are you looking for?

cancel
Showing results for 
Search instead for 
Did you mean: 

Mobile network connection problem

(Topic created on: 02-09-2024 05:28 PM)
443 Views

I have this problem too (2)

Booler
Journeyman
Options

I know this question has been asked in the past but I'm wondering if there has been any update on it. 

My S21 Ultra is new and it is giving me endless problems trying to connect to mobile data. I don't think it's a signal problem in my area. I had no trouble with my last phone (an S20).

The problem is not always predictable but generally it's worse when I don't have a four bar signal. Sometimes, even when I do, it won't connect. I've tried all the usual things to no avail. Any help would be much appreciated as I spend lots of time outdoors, in the local countryside and I need Internet on my phone.   

0 Likes
3 REPLIES 3
GoanGeek
Samsung Members Star ★
Options
Hi.

Is your phone bought directly from Samsung or a carrier in your country?

Some third party shops , websites can sell phones from different countries which could have an effect on network quality.

You could always manually re add your mobile settings from your older phone or ask your carrier to send new ones.

Also at home if your carrier supports WiFi calling you could take advantage of that. Check their forums.

Hope the above helps.
Follow Me, like my posts and Mark as Solution if I helped solve your Problems.
Booler
Journeyman
Options

Actually this is a US phone. I noticed that when trying to fill in a form. It asked me for a zip code and would not accept the UK post code.  I managed to get round that. AFAIK I'm not having any problems making calls. Is there any way round this?

(I have actually sold my previous phone.)

0 Likes
GoanGeek
Samsung Members Star ★
Options
Hi.

As far as I know, US phones normally have different bands than other countries. Even their modems are different, I believe.

I am not very knowledgeable on how to help you.

Maybe someone else will pitch in.

If you are a bit tech savvy yourself.

Check out XDA forums. People are more techy over there.
Not sure how active they are since it's an old phone now.

Worse case scenario. Samsung in the UK have some really good trade in deals ATM.
Follow Me, like my posts and Mark as Solution if I helped solve your Problems.