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Lost network Connectivity s21 Ultra

(Topic created on: 18-02-2021 07:55 PM)
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jimmyrinse
Explorer
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Had the phone since release day with no issues until today, not sure if its anything to do with the update that was released today or not.

Started throwing up a roaming error even though i'm at home which went on and off a few times, now I have zero connectivity from my sim it just shows like a no entry sign where my signal strength should be.

I've tried restarting the phone, resetting network settings, tried sim in another phone, put 2 sims into the s21 but both show no signal, manually set up apn settings with no change.

29 REPLIES 29
jimmyrinse
Explorer
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OK so it's randomly just started working again

Although strangely  my keyboard has changed back from gboard to the stock one

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jimmyrinse
Explorer
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Spoke too soon, have bars of signal now but nothing works 😡

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Darbis
Voyager
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There is a bug where it has to be connected to a pc or a charger. Mine works only when connected to a PC when trying to wipe cache

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Blessed4life
Black Belt 
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Hi after all fails do a factory reset, I know its time consuming but it usually fixes most issues.
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jimmyrinse
Explorer
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Yea was really hoping not to have to do that. 

In the years of owning xiaomi phones never had to do that. If it happens again ill be dumping it and going for the mi 11

jimmyrinse
Explorer
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Great.....did a factory  reset  and its exactly the same

 

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Blessed4life
Black Belt 
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Contact Samsung customer service.
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jimmyrinse
Explorer
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Getting an exchange. 

Not impressed at being without a phone for up to 10 days, and the call centre half way around the world where you can barely hear the person on the other end isn't what I'd expect from Samsung.

Not a good 1st impression at all

Blessed4life
Black Belt 
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At least your getting a replacement, that's strange with the telephone call, when I call them it's like a normal call very strong communication.
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