28-02-2022 11:16 AM - last edited 28-02-2022 11:16 AM
Hi,
All my photos and videos disappeared from S21 ultra gallery. Rest of the photos, whatsapp or instagram folder are there. I certainly did not delete these photos. They are not backed up in the cloud or not in trash.
I see some other posts regarding that but I dont see any solution from Samsung Tech. Can someone please help me ?
28-02-2022 11:23 AM - last edited 28-02-2022 11:25 AM
28-02-2022 11:30 AM
28-02-2022 12:44 PM
Hi Stefan,
I cant find the com.android.providers.media when I search for it in the settings of the phone. I could not find the sec media storage as well?
Is there an option to select before to find these ?
28-02-2022 12:47 PM
Hi Steve, thanks for the help but it did not resolve my problem...
28-02-2022 12:52 PM
28-02-2022 01:43 PM
16-04-2022 03:55 PM
I have now had the same issue occur, I have a S21, and use my Samsung gallery as my default gallery and suddenly thousands of photos are missing, even albums in hide albums are no longer showing. I am heartbroken, months worth of photos disappeared. I got this phone new recently and even though I restored from a back up or copied the previous phones settings over it appears the back up/ sync information was not carried over on to my new device and I was not aware.
Samsung cannot allow this to happen to us and must advise a way for us to retrieve these priceless memories
Some assistance from Samsung tech is a must for both of us
17-04-2022 11:04 AM
@Whereismygallery: I'm really sorry to hear that you have encountered this issue. Have you tried opening the Gallery app > Tap the 3 lines in the bottom right > Recycle Bin, to see if your photos are in here? If not, try swiping up from your Home Screen, select the Google folder and tap on Photos to see if your images have been automatically archived.
02-05-2022 08:08 AM
I ran into a similar issue today. All the pictures taken using the camera had disappeared. Disbelief, followed by total panic! I have my pictures backed up on Flickr but it 's not automatic and it was a while since the last time I had opened Flickr.
Then I remembered I had moved a picture of my driver's license to the Secure Folder a few days ago. Checked the folder and found all my pictures there. Apparently I had somehow managed to select all instead of just that one image to move. Hopefully your issue will get resolved as easily as mine.