Hey @Lizzie75! Do you have your age set in your Samsung Account? If not, you can head to Settings > Tap on your Samsung Account > Profile info > Date of birth. This will verify your age for Samsung Free. 🙂
I am also having this problem (as of the last few days) and like Lizzie75, my DOB seems to be set as 2016 and cannot be edited. Please advise how to fix...?
I'm sorry to hear that. Have any of you tried to change their details by accessing the account via a PC or any other device?
You can manage your account on a computer by following these steps:
1. Navigate to the Samsung account page on an internet browser, enter your credentials, and then click SIGN IN.
2. Click your name in the upper right corner. Click My Account, and then click My Account Info.
3. Enter the information you want to update. When you're done, click Save at the bottom of the screen to save changes.