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Factory reset without access to email accoun

(Topic created on: 22-08-2023 05:28 PM)
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Steve1956
Explorer
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I have my Mums old A21s mobile phone. The Samsung account was set up using a google email address. This account has since been deleted, so we have no access to the email address. I am trying to reset the phone to factory settings, deleting everything. I am unable to do so as I am unable to verify her account by recieving an email. Tried the "power / vol. up.. " method but this only turns the phone on / off without giving me any other option. Please advise.
10 REPLIES 10
AndrewL
Moderator
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@Steve1956: On your Galaxy A21s, please swipe up from your Home Screen > Settings > Tap your profile at the top of the list of settings > Profile info > Email > Change, then enter an active email address that you can use to receive the verification emails. You could also select Security and privacy > Two-step verification, and disable this feature if you continue to have trouble with this process. 

For steps on how to return the phone to its factory settings, please refer to the guide below. 

https://www.samsung.com/uk/support/mobile-devices/how-do-i-perform-factory-reset-on-my-mobile-device...

Steve1956
Explorer
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Thanks for your suggestions. Unfortunately I am unable to complete these actions. The reason is, the Samsung account was set up with my Mums Google email address. That Google account has been closed, so we cannot receive an email to it to be able to verify the account....
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Ernaldo Gjomakaj
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I know it might be a bit too late but I will leave this one here in hopes of helping someone else in the future. 

I had the same problem with one of my old samsung smartphones. 

What I did to bypass it was as follows: 

I went to samsung website to access my samsung account from there
Since I didnt have the access to the old email I used the qr code to sign in
Open the QR code option from the dropdown in your samsung phone and use it scan 
Now you should be inside your samsung account in your pc
Navigate to Devices > Under signed in devices you will find your device with the model name
Press sign out > now check your phone in settings > accounts and you will see that you are signed out.
Now factory reset and voila it works.. Job done

Members_dy0p6Jc
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Thanks, this helped a lot!

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Steve1956
Explorer
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You beauty! Worked first time. Previously spent ages doing chat with Samsung, trying to resolve this!! Thanks.
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CClover65
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I'm unable to even get contact to the email my Samsung Account is under, and in order to remove the account/sign out, it requires me to sign into that google account.

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crashoverrideldn
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You are an absolute legend!!!

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Members_f4BS9TV
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This is useless for people with no laptop.

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people to fix phones
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i need to hard rest galaxy a03s to get my phone back

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