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Original topic:

Refund/cancellation of Adobe Reader from Galaxy Store

(Topic created on: 22-09-2022 03:36 PM)
Members_wc3YXpN
First Poster
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Mobile Apps & Services

Hi,

Does anyone know how the hell to request a refund of purchase of a subscription through the Galaxy Store?

I subscribed for a 7 day free trial of Adobe Reader for PDF through the Galaxy App Store. The app didn't have the features I'd hoped for and on the last day of the trial I went to cancel it only to find out I'd already been charged the annual subscription fee of £53.89.

I've had an absolute nightmare of a time today just simply trying to speak to the correct department at Samsung who can advise on the procedure for a refund of this sort!

Any ideas?!

Many thanks,

Sean. 

1 REPLY 1
AndrewL
Moderator
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Mobile Apps & Services

@Members_wc3YXpN: If you head to the Galaxy Store, tap the 3 horizontal lines in the bottom right, then select Settings > Contact us, you can submit your enquiry from here. Alternatively, head to the Adobe Reader app in the Galaxy Store, tap the 3 dots in the top right, then select Help > Contact us. I hope this helps.