Refund/cancellation of Adobe Reader from Galaxy Store

[Members_wc3YXpN]

Hi,

Does anyone know how the hell to request a refund of purchase of a subscription through the Galaxy Store?

I subscribed for a 7 day free trial of Adobe Reader for PDF through the Galaxy App Store. The app didn't have the features I'd hoped for and on the last day of the trial I went to cancel it only to find out I'd already been charged the annual subscription fee of £53.89.

I've had an absolute nightmare of a time today just simply trying to speak to the correct department at Samsung who can advise on the procedure for a refund of this sort!

Any ideas?!

Many thanks,

Sean. 

[AndrewL]

@Members_wc3YXpN: If you head to the Galaxy Store, tap the 3 horizontal lines in the bottom right, then select Settings > Contact us, you can submit your enquiry from here. Alternatively, head to the Adobe Reader app in the Galaxy Store, tap the 3 dots in the top right, then select Help > Contact us. I hope this helps. 

[SimonBevo]

I had the same problem today. Did you manage to get a refund?

[Members_Nq2Go8D]

please help me i have the same issue and have been trying for a year now to get a refund. What is the pint of this if there is noone to help with answers!!!

[AndrewL]

@Members_Nq2Go8D: If you would like to enquire about obtaining a refund for a purchase made on the Galaxy Store, then please open the Galaxy Store app > Tap the 3 lines in the bottom right > Tap the cog in the top right > Contact us > Contact us for refund info.