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Bixby says I'm too young!

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First Poster

So any time I try to allow Bixby for 'customisation' and hit next, I get a message to say 'you're too young to use customisation services'. Not that I'm assuming that there are moderators on here, but I can tell you I am not too young for anything (I may regret that remark). Point being, I've looked at my Samsung and Google accounts at which it could link a date of birth, and I'm satisfied they are now set correctly.  However, I am still too young apparently. Any thoughts?

15 REPLIES 15
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Moderator
Moderator

Maybe it's your youthful looks, @Helios0414:winking-face:

 

Not seen that Bixby messaging myself before, but apparently some S9+ peeps on the US Community have also encountered this one over the past few days. I've asked our software team, and they're looking into it. Me or one of the other Mods will let you know what they find. :thumbs-up-sign-emoji-modifier-fitzpatrick-type:


 Say "Hello!" to the Community in The Introduce Yourself Thread.


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New Member

Make sure your Samsung account has your correct date of birth in it. Mine did not, but after I updated it, I was able to turn on Bixby.

Done. Still not working. Questioning whether Bixbie is worth the effort here :smiling-face:

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Hi all - sorry about the delay in reply! 

 

Unsure if this is still an issue for you guys, but we've received a response from the developers today on it. They're working on an update to fix the issue permanently, but until then, there's a suggested fix of removing the Samsung Account from devices, and then signing back into the account again.


 Say "Hello!" to the Community in The Introduce Yourself Thread.


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How do you update the date of birth? I went the account and put in my correct date of birth, then clicked confirm. Got an email that said my information had changed, but the information did not change.
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i just purchased s10 plus and get the same message.

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Same here
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Same issue… This is ridiculous. Why do I have to use a Samsung account on my S9?

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New Member

I changed the email on my Samsung account as well as the password.  Now it works

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