Mobile Apps & Services | Samsung Community UK

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Multiwindow not working

Posted by 24-12-2020 02:53 AM in Mobile Apps & Services

Hi all , I am using note8 and having trouble with using the multiwindow feature. Sometime the option of popup view and split screen appears in... View Post

26-12-2020 12:14 AM

I'm having the same problem with my s10 plus View Post

Automatic Turns on location services

Posted by 25-12-2020 06:00 PM in Mobile Apps & Services

All Samsung models turns on location services automatically even when users switch the off using. If a user turn off a feature then unless user... View Post

EdgeLighting

Posted by 24-12-2020 08:30 PM in Mobile Apps & Services

Good evening everyone hope you are having a good Xmas eve. I need help I got the Samsung s20 plus 5g and I have noticed my EdgeLighting is not... View Post

25-12-2020 06:11 AM

If you have updated to Android 11 go to Settings and then Notifications. View Post

Probably deleted Play Store and can't get it back

Posted by 23-12-2020 10:52 PM in Mobile Apps & Services

Hi: I have the Galaxy SM-T580 tablet which belonged to my late husband. I am competent with desk top computers, but totally new to mobile... View Post

24-12-2020 05:31 PM

All done. What happened is that when I followed your latest instruction, I discovered that Play S... View Post

messenger stopped

Posted by 24-12-2020 09:19 AM in Mobile Apps & Services

Since update couldn't send photos from phone. But could text. Now with fiddling about think I've force stopped it, I can't text at all.... View Post

24-12-2020 09:58 AM

Enable it again or restart your phone. View Post

Themes App Stopped

Posted by 23-12-2020 06:41 PM in Mobile Apps & Services

I bought a new S20 FE and I am trying to change my ringtone but each time I try it says Themes app is stopped! What can I do? View Post

24-12-2020 01:29 AM

I restarted phone and eventually it worked but not sure why. View Post

Hide Apps and Lock Apps

Posted by 23-12-2020 02:19 PM in Mobile Apps & Services

I dont know why samsung ain't giving a direct option for hide apps and why ain't s secure available for the note series? View Post

23-12-2020 10:01 PM

You can definitely hide apps on your Samsung phone. Go to settings then home screen and finally... View Post

Floors not working in Samsung Health with Galaxy s3 watch

Posted by 22-12-2020 08:06 PM in Mobile Apps & Services

Hi I am using Samsung health with a Galaxy S3 watch and S8 phone and the floor count has stopped it did work then stopped I have cleared cache,s... View Post

23-12-2020 12:03 PM

i have same watch and the floors thing is never accurate ,works when it wants to ,hardly ever cou... View Post

Space for app install

Posted by 22-12-2020 10:14 PM in Mobile Apps & Services

Why do i need to free up 415mb to update the Samsung gallery app on my A3 2017 phone which is only 19mb? Similar for most other... View Post

23-12-2020 11:26 AM

The apps designate space for data, also. View Post

I incorrectly input my email when ordering my new s20+

Posted by 23-12-2020 02:52 AM in Mobile Apps & Services

I recently bought a new phone from Samsung. The phone i bought was the Samsung s20+. My phone arrived yesterday. I did not receive any email... View Post

23-12-2020 08:35 AM

what you need to do is go to your samsung account and then go to tour profile and there should be... View Post

Problems restoring secure folder backup on Note 9

Posted by 05-04-2020 08:47 AM in Mobile Apps & Services

Hello, Last time I made a backup of my secure folder was when I had my old phone about 7 months ago, recently I tried to restore that... View Post

23-12-2020 06:33 AM

Hi I factory reset my phone and got the same issue. Even after its 100% downloaded, it gives t... View Post

Android 11

Posted by 19-12-2020 09:04 AM in Mobile Apps & Services

Anyone else not particularly happy with the new android update? It has changed a lot of settings on my mobile and made other settings harder to... View Post

23-12-2020 04:12 AM

How do you get edge screen back? View Post

downloading music to samsung music

Posted by 21-12-2020 12:15 AM in Mobile Apps & Services

How can i download my music from spotify to samsung music, or any music to samsung music? It seems impossible, please help View Post

22-12-2020 03:27 PM

thank you View Post

galaxy phone sending multiple text messages

Posted by 22-12-2020 02:33 PM in Mobile Apps & Services

My galaxy phone is sending the same text/sms message multiple times...3,4,5 or 7 or even 10. It happened to a lesser degree with its predecessor J3... View Post

22-12-2020 03:21 PM

That is what I thought but it seems that others out there have the problem with different carrier... View Post

s voice app

Posted by 21-12-2020 08:29 PM in Mobile Apps & Services

Hi, could anyone help me with using the s voice app? I sorted the "hi galaxy " command just fine but it doesn't do anything after that... View Post

21-12-2020 10:39 PM

You need to say "Hi Bixby" and give your command after the bleep. View Post

can't hear from microphone

Posted by 20-12-2020 01:39 PM in Mobile Apps & Services

Can nkt hear handset or mirophone volume while on audio call View Post

21-12-2020 08:09 PM

Hey @AB15E, can you rephrase this a bit better? Also, what model of phone do you have? View Post

Samsung Gallery & OneDrive not synching anymore

Posted by 23-05-2020 04:46 PM in Mobile Apps & Services

I have upgraded from an S9+ to an S20+ and I can no longer sync photos from the Samsung Gallery to OneDrive. If I look in the gallery app... View Post

21-12-2020 04:05 PM

Same problem here View Post

Together Leaders Impossible Steps

Posted by 21-12-2020 11:41 AM in Mobile Apps & Services

Is anyone at Samsung monitoring the Together Step Challenge Leader Board? Everyone who has recorded more steps than can humanly possible... View Post

Account Synchronisation

Posted by 20-12-2020 10:09 PM in Mobile Apps & Services

Microsoft,Google,Samsung...! Can someone please explain why three different companies fighting each other's and customer's suffers synch... View Post

20-12-2020 11:59 PM

Indeed. 3 top manufacturers... love Samsung, like Google, appreciate Microsoft. Administrative pr... View Post

Uninstall Galaxy themes

Posted by 29-12-2019 12:59 PM in Mobile Apps & Services

Plesse can someone advise me how to uninstall /disable a Galaxy theme which I have downloaded on my phone. it has changed everything and is very... View Post

19-12-2020 06:35 PM

go to galaxy themes and press and tap the three lines on the top left corner of your page and the... View Post

S20 5G talk to text

Posted by 19-12-2020 02:00 PM in Mobile Apps & Services

I have been reading the replies and suggestions for turning off talk to text and none of them work for me. My phone reads my text messages aloud in... View Post

19-12-2020 02:09 PM

From the home screen, swipe up on an empty spot to open the Apps tray. Tap Settings > Accessi... View Post

Otp not working for removal of old samsung account

Posted by 19-12-2020 03:46 AM in Mobile Apps & Services

Hi, I want to add new samsung account and remove old one. When I try to remove old account, it's asking for otp after password and it's... View Post

November Lucky Dip

Posted by 17-12-2020 01:13 PM in Mobile Apps & Services

Hi people, does anyone remember what the prizes where for the Samsung Members' November lucky dip? Thanks. View Post

18-12-2020 08:16 PM

it's only for movies/TV rental/buy, I also wish I could put it to my bill, I'll find someone to g... View Post

Missing limited edition wallpaper with galaxy buds cover not working on NFC

Posted by 16-12-2020 12:26 PM in Mobile Apps & Services

Hi All, I have done a software update yesterday and have noticed the special edition wallpaper is missing- this was activated with the rear... View Post

S10 email resizing to 10% providing poor quality image

Posted by 03-11-2020 03:49 AM in Mobile Apps & Services

I bought a Samsung S10 in early August and had been using an S7 before that. Whenever I pick-up cheques from our office, I take pictures of them... View Post

16-12-2020 01:58 AM

I also just sent a post about my other big S10 problem with a link of:https://eu.community.samsun... View Post

Restore Samsung backup to S10

Posted by 10-12-2020 08:01 PM in Mobile Apps & Services

I needed to replace my S7 ... and now have the S10. Prior to wiping the S7, I ran the Samsung Backup to cloud. This completed successfully ...... View Post

15-12-2020 07:46 PM

Issue resolved ... 2nd new phone. Same process, but this time the setup and access/restore proces... View Post

Cannot import PDF with Samsung Notes on Tab S7

Posted by 15-12-2020 07:27 PM in Mobile Apps & Services

Here's a tricky one. I can't import a PDF into Samsung Notes on my Tab S7. When I click on the button to do so, it brings up an empty... View Post

Samsung Health App - Map

Posted by 28-08-2020 02:12 AM in Mobile Apps & Services

can you change colors for your map route in the app? I find it very difficult to see the lighter shades. View Post

15-12-2020 05:22 AM

I also agree. The very pale green on white makes it very hard to see. Make it darker or let me ch... View Post

lost dialpad

Posted by 13-12-2020 07:39 PM in Mobile Apps & Services

I have lost the dialpad on my contacts. I cant make calls unless I saved the number as a contact or it is already a contact.... View Post

14-12-2020 08:13 PM

Hey @Heatherbell, what model of device are you using? Also, what happens when you open the Ph... View Post

calender

Posted by 14-12-2020 08:00 PM in Mobile Apps & Services

Is there anyway to displayvthe actual date on the app icon? Its always stuck on '23' View Post