Whatsapp transfer from iphone to Samsung failing to import

[Members_VCc7Va1]

Hi I'm hoping someone might be able to help after trying to troubleshoot this for 3 days now, it has been a nightmare.

I'm using Smartswitch and a Cable to transfer my Whatsapp from an iphone 13 to Samsung Z Flip 6.

It seems to copy everything across to the Samsung, then it gets to "Importing Chats" (in Whatsapp) on the Samsung.  This seems to fail at 92% every time. 

Even though it fails, it puts me in Whatsapp on the Samsung, asks me to put in my name, then takes me into my chats.  In there all I see are my Group chats (with no chat history, just empty) but none of my individual chats, they have all been lost.

The Samsung was factory reset before starting this process.

I've done it several times, one of the times I even installed Smartswitch on the iphone as well and tried it again, same problem.

I cant get any support from either Samsung or Whatsapp.

If anyone can help that would be greatly appreciated, also if anyone has used any of the paid for apps to do this, I would love a recommendation.  I am happy to pay for it but I would prefer something that doesn't back p to the cloud, that just transfers the data between the two phones offline as I dont want all my data going to some random server.

Thank you in advance!

[AndrewL]

@Members_VCc7Va1: WhatsApp has its own dedicated backup/restore process, therefore I recommend exploring your options here, rather than transferring the dat via Smart Switch. 

With this in mind, on your iPhone, please open WhatsApp > Tap the 3 dots in the top right > Settings > Chats > Scroll to the bottom of the menu > Chat backup, then follow the on-screen prompts.

Once you're happy that the backup has completed successfully, uninstall/reinstall WhatsApp on your Z  Flip6, and you should be prompted to restore the backup at the setup stage. 

There is also a 'Transfer chats' option in WhatsApp > Settings > Chats, however I'm unsure if this is possible for iOS to Android. Let me know how you get on. 

EDIT: If the steps above don't work, please follow the steps via the WhatsApp support page below. 

https://faq.whatsapp.com/1295296267926284

[GusB]

Just posted on your other thread of the same, but try cloud saves onto Google drive to back up / import

[Members_VCc7Va1]

Hi Andrew, thanks so much for the reply.

A few things:

"With this in mind, on your iPhone, please open WhatsApp > Tap the 3 dots in the top right > Settings > Chats > Scroll to the bottom of the menu > Chat backup, then follow the on-screen prompts"

-These exact menu options dont exist on iphone so I assume youre looking at Android?

If the point of this step is just to make sure I have a backup then I do, I have done one with icloud, backed up the whole app which is data and chats (not actually in Whatsapp itself as strangely enough it doesnt give me the option as it says "icloud not connected" when it is)

"Once you're happy that the backup has completed successfully, uninstall/reinstall WhatsApp on your Z  Flip6, and you should be prompted to restore the backup at the setup stage."

-Im confused as where is whatsapp going to get the data from to restore?  Unless you're suggesting that the phones are connected via the cable at this point?

"There is also a 'Transfer chats' option in WhatsApp > Settings > Chats, however I'm unsure if this is possible for iOS to Android. Let me know how you get on."

-In iphone there is a "Transfer chats to Android" option, this is the option that I use when doing with Smartswitch via a cable.

Apologies if I have misunderstood anything, appreciate your help....

[Members_VCc7Va1]

Thanks for the reply, I don't see your comment on the other post?

You can't backup to Google on the iphone - thats the problem, you can only backup to icloud.  And then of course you cant restore from icloud on the Android, only from Google.

Is that what you are suggesting?

[GusB]

Ah...yes...

[Funmi83]

Can I ask what the storage size of the iPhone and Flip 6 is?

From my past experience, if the storage size of the flip 6 is lesser than the iPhone, transfer will be unsuccessful via smart switch.

[Members_VCc7Va1]

Hi,

Flip 6 Total Size 256GB / Free space 212GB

iPhone 13 Total Size 256GB / Free space 136GB

[Funmi83]

Hmm, I see no problem with these storage sizes. Alternatively, have you used the move chats to android option on your iPhone? I have used it befores, it requires a strong WiFi connection .

[Members_VCc7Va1]

I did try that (with a cable) but wasnt quite sure how to use it, didn't seem to do anything.

What steps did you follow whenn you used it?