Apps not working with wifi

[Lainie1966]

I have a couple of apps that cannot connect to the internet unless i use mobile data. Got to turn wifi off. Any tips much appreciated. 

[AndrewL]

@Lainie1966: While connected to Mobile Data, please head to Settings > Connections > Data Usage > Mobile Data Only Apps, and toggle off the relevant apps from here, or disable the feature altogether via the switch at the top of the screen. I hope this helps. 

[Lainie1966]

It is switched off for all apps. Ive taken router off and on again but still happening. Ive cleaned cache too.

[Ventor]

@Lainie1966 Hello, you can try the following: Go to Applications, the three points at the top right / Reset preferences. Tell us if it has been solved, a greeting.

[Lainie1966]

Unf nope its still not sorted.

[HannahM2]

I'm having the same problem, did you find a solution? I've tried all the steps above too