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Washing machine no heating water WF70F5EDW4X

(Topic created on: 01-04-2020 11:50 AM)
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Duskpowder
Journeyman
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Hi guys. Looking for advice on how to fix.

Washing machine is not heating water. All cycles complete their run successfully but with stone cold water. So I imagine it could be the washing element but I am recieveing no error codes! 

Is there a diagnostic check I can run to see if it is the element before I buy one? Samsung support won't help as 2 and a half years old. Thank you in advance. 

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26 REPLIES 26
Zoelyn
First Poster
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Hello! I had the same thing on a brand new eco bubble. I contacted live chat and they said the final rinse is always cold and the water only heats up at the start of the cycle so will always be cold at the end. Not a fault it's meant to do that, think it's an energy saving thing.

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Duskpowder
Journeyman
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Hi, yes that is true, the rinse is cold water but my problem was that the machine never heated up during the whole cycle on any cycle.
Check the temp of the door with your hand at 10 min intervals to see if it is hot at any point during the cycle? If its working properly you should feel some heat coming through at some point in the cycle 🙂
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SuzyQ2
Apprentice
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Mine was exactly the same with not heating up at any point during any cycle. No error codes. I believe this appears to be a common fault and has certainly put me off ever buying an expensive Samsung machine again. 

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Zoelyn
First Poster
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The live chat chat said if you have an isolated door, you won't feel the heat on the door either
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MarkLo
Student
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Keen to share with others searching this issue and add the same experience with an Ecobubble 10kg WW10N645 purchased in July 2020.  Essentially with hindsight I'm confident the heating has never worked.  This was highlighted with a repair in March this year to replace the whole drum as the drum bearing failed letting water in to corrode it (and grease out btw).  When the engineer was fixing he commented the the heating element looked brand new.  Then he found a broken wire which was subsequently repaired a couple of weeks later with a whole new wiring loom.  He said that would fix the heating so I never thought anymore about it tbh.

Since then I've recently had a smart meter display right next to the washing machine and I noticed on hot washes there was no spike (>200W) in energy consumption for the first 30 mins.  The glass was still cold and no temperature in the drain hose on the first few drains, so put in another call to Samsung to explain as such.

An engineer came yesterday and replaced the heating element.  He was done and gone in 25 minutes.  Unfortunately I was not around, but that is no way sufficient time to repair and check if the element is actually heating on a cycle.  Anyway I've stood and watched the 90 deg cycle again this morning for 30 mins and there is still no heating!

Through all this, cycles have been completing correctly and no errors have ever appeared.  I've been really disappointed with this product in the end having spent £000s on Samsung products over the years (TVs, laptops, phones, fridges) without any issues tbh.  I clearly got a washer made in the height of 2020 covid restrictions by whoever they could keep the Samsung factories in China running with.

Having been back on the phone to Samsung this morning, a product specialist will call me back today or tomorrow.  It's clearly not sending the signal to heat and needs a full electrical diagnosis rather than throwing parts at it.  The annoying bit is with this repair and the two bigger repair visits in March, it's probably cost Samsung twice the price of just replacing the whole thing.  The only silver lining is it's all under warranty, but it's certainly been a loss leader for Samsung and put me off ever buying another Samsung washer.

Sorry for the long one, I'll report back once resolved :smiling-face:

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Duskpowder
Journeyman
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Wow seems this is a common issue. Please do say the final result! In the plus side, my replacement Indesit is still working perfectly 🤪
Kems
First Poster
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Oh gosh! I'm experiencing the same thing but I bought mine in 2018.... by the sound of these posts I'm not very optimistic now but will give them a call anyways
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MarkLo
Student
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Morning.  Update to the post above:

So the Samsung "product specialist" called back after a few days.  To keep it short, as the washer is connected to the internet he connected remotely and could see that whatever temperature I was selecting on the control panel, the temperature demand was remaining at zero (therefore mains temperature).  So he raised another ticket for repair.  He referred to the Samsung repair team so I was expecting Samsung's own repair engineers in my head, but a day later I got a call from the same local repair contractor.  Due to Xmas and us being away they were booked for last week.

A different engineer turned up, and to my extreme disappointment (is putting it mildly) he had no details of the job for some reason and therefore had no parts with him!!!!  So without tearing strips off him as the messenger I explained it all from the beginning!  I explained someone else had replaced the heating element first and clearly not tested it properly as he clearly couldn't be bothered - he knew who it was and said they didn't work for the company anymore - surprise surprise.  He then started to run diagnostics via his tablet, but was getting a TC1 error and couldn't get past the first stage.  He said he'd seen the control boards go on the WW10's so said he'd order one (that's what I thought he would have turned up with), plus another loom, another heater, and water valve.  So I'm now waiting for another call to book the actual repair 😤!

I hope to hell this resolves it, as this has been the worse experience with any consumer electronical item I've ever bought!  I'll be going back to the Germans once the warranty has run out.

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Duskpowder
Journeyman
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Thanks for the update!!
Really seems to be a common issue that occurs- as soon as the guarantee runs out of course!
I'm glad I moved away from Samsung and got an Indesit - which works a dream and was half thr price. Not going back to Samsung for anything other than my phone. Hope the rest of you get somewhere with the issue and Samsung do good and repair 🙂
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Tattyasha
Student
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Well, well, this thread is intriguing.

So today, for the 5th time I had Samsung out (well, local contractor) to look at my washing machine which we purchased in 2020. 
My complaint was that it stinks, permanently, of stagnant water. Bearing in mind I use it a million times a week (3 small children = daily laundry mountain), nothing ever sits still long enough to smell so bad.

I’ve had the door seal replaced and the auto-dose pump. I’ve been told it just needs to be cleaned which has been met with usual rage that I should not need to clean the entire machine after every wash and, incidentally, when I do, it still stinks.

Have you left the door open? Yes

Have you cleaned the soap drawer? Yes

Have you cleaned the door seal? Yes

Have you cleaned the filter at the bottom? Yes

Have you run the clean cycle? Yes

Have you tried soda crystals? Yes

It’s probably your drains. No, they’ve just been replaced due to building work.

Honestly, every single excuse in the book. Still honks.

So today I had backup in the form of my husband and my builder and we were all ready to stand our ground and find out what this was once and for all. It was an engineer I’d seen before and he was not pleasant to say the least. 
Long story short, after a lot of irritation on both sides, he agreed to dismantle it and look into it a bit further. We established all filters were clean, pumps were functioning and there was no stagnant water sitting anywhere. The only place which stunk was the drum and, by process of elimination, the only possible reason for this could be that the water never gets hot enough to kill bacteria.

Without any hesitation the heating element was replaced. No admission that this was at fault but I asked to see the old one. For a two year old element it was spotless. Still shiny coating like it was fresh from the factory. Except, at it’s base, a layer of scum which held ‘the smell’.

I queried how it could possibly look like that after two years of heating up. We have a water softener usually and that turned the heating element in my kettle black. Due to renovations we’ve not had it for 3 months and live in ridiculously scaly area. My current cheapo kettle has a white element - 3 months = scaled beyond recognition. But not my washing machine. Not a spot. 
So it can’t ever have worked surely?

I’ve no idea but it seems funny now I’ve seen this thread how many others have machines bought around the same time that clearly don’t heat the water but no faults show at all. 
Incidentally, I’ve now run the eco clean cycle and as far as I can gather, it just uses hot water for this. The volume of bubbles in there during that was more than I’d have in the bath and I can only assume is because, for the first time in it’s life, it’s got hot water whooshing through it. 

It’s currently on its second eco clean cycle as it still smelt a bit peculiar but I’ve never felt the door warm before until today. I’ve always assumed it wouldn’t get warm but now I know - it does! 
Whatever was the result of your repair? Future machine? Not Samsung!

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