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Hi my one year old washing machine is not running after loading. An error message displayed DC with a door lock symbol. We tried to cancel the programme and open it . It's neither opening nor running the program. With my busy schedule as a doctor at this time with a young family, cannot get any engineer. What should I do .. please advise.
On your appliance there are 2 lock symbols, one a door and a little lock, the other a padlock symbol.
If it is the padlock symbol it is likely the childlock has been activated and is causing the issue. I'll put a photo extract from the user manual to show how to deactivate it at the bottom.
If it is not this you may have a draining problem, if the water doesn't drain fully it will keep the door locked for safety. This is a link to a how to video to help with this. If it is none of these it may need an engineer, so hop over to the contact us page.