19-03-2021 06:24 PM
We have a gas hob made by Samsung. In less than 6 months the decal for the burner controls are almost faded. Have tried to contact Samsung customer services on a number of occasions but they treat this issue as purely a "cosmetic" issue and therefore nothing will be done.
Sorry but this is totally unacceptable response.
Can someone please advise how I can escalate this. Otherwise I will look to return the product and demand a full refund.
A VERY angry customer
19-03-2021 11:33 PM
20-03-2021 07:34 AM
Hi - See photo attached above
20-03-2021 07:38 AM
Samsung NA75J3030AS Gas hob Faded decals
Samsung NA75J3030AS Gas hob faded decals. Samsung customer services NOT interested. 😠
20-03-2021 09:17 AM
17-04-2021 08:39 AM - last edited 17-04-2021 08:40 AM
Just a final update.
Finally after months of frustrations, we have reverted back to the retailer and agreed a return of the hob and a replacement but NOT another Samsung.
Interestingly other manufacturers makes have similar complaints however the model we have chosen has a glass protective screen.
Lesson learnt from this, is Samsung customer service is appalling. Unfortunately I also have two other kitchen appliances, oven and microwave, and both of them are not anywhere as good as mainstream manufacturers.
Steer away from Samsung kitchen appliances.
01-07-2023 11:23 AM
Yep, we had exactly the same issue with our Samsung Hob. They did offer to send someone round if I paid a ridiculous amount of money but wouldn't guarantee the issue would be rectified. We gave up, shocking quality and lack of customer care so we will be changing to a better quality hob in the near future.