08-10-2020 03:23 PM
Hello
I have a fridge freezer bought in April 2016. Entire unit has just died, with power off on fridge and freezer. Lights and indicators are off. Have changed sockets to use alternative socket that I know works. Have changed fuse on unit lead. Nothing works. Something seems to have just completely failed. Main fuses are all on. What could be the problem please?
Many thanks for all advice.
S
08-10-2020 03:49 PM
@Mooster: I'm sorry to hear that you have experienced this issue. Based on the troubleshooting steps you have already attempted, and the persistence of the problem, I recommend reaching out to our Home Appliance Team via 0333 000 0333, or via Live Chat using the link below, and an advisor will be able to look into this further for you, and arrange an inspection for you.
https://www.samsung.com/uk/support/contact/
08-10-2020 03:54 PM
08-10-2020 04:36 PM
Many thanks for looking at this. I have seen some references to the circuit box / mother board. Do you happen to remember where this was located?
Food is all spoiled - great pity.
All the best
08-10-2020 06:07 PM
09-06-2023 01:18 PM
My Samsung fridge freezer had exactly the same problem, completely dead!
I booked a repair company to come to look at it and then came across this forum. I took a chance, cancelled the engineer and ordered this part from Ebay. Took 2 days to arrive. Very easy to fit, cured the problem all working well!