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Original topic:

MC28M6055CW/EU

(Topic created on: 26-03-2023 12:37 PM)
MaxwellHill
First Poster
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Home Appliances

i bought a MC28M6055CW/EU microwave a few years ago which starters to behave a bit weird after about a year. Several buttons wouldn't work or you'd have to press stand combinations. It grew slowly worse over another year and it had now completely stopped working. I was previously advised to clean around the buttons which seemed to work a little, but possibly only because I'd turned it off and on again. I know this is not representation of Samsung quality but also that several other owners of the same unit face the same problem. No doubt it only needs a replacement PCB but i can't find one. Could you supply one, please

 

3 REPLIES 3
AndrewL
Moderator
Moderator
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Home Appliances

@MaxwellHill: I'm sorry to hear that you have encountered this issue with your microwave. If the appliance is completely unresponsive, then I recommend getting in touch with our Help Desk via your preferred contact method by heading to samsung.com > Scroll to the bottom of the page > Contact us. From here, an advisor will be able to assist you further, and look at your available repair options. 

Alternatively, please follow the link below, where you can arrange for the device to be repaired yourself by following the on-screen prompts. 

https://www.samsung.com/uk/support/repair/

Please be aware that our microwaves come with a standard 12 month warranty, so any repairs will be chargeable outside of this period. We do not sell spare electrical components such as a PCB, but this can be fitted by one of our engineers, if required, following the inspection process. 

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Obsydian
Big Cheese
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Home Appliances
Same issue sure a simple fix but Samsung want a minimum of £175, so I ended up dumping it at the recycling skip, well done Samsung promoting sustainability
Regards, Obsydian

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MaxwellHill
First Poster
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Home Appliances

No thanks to Samsung i managed to find the replacement PCB. It was an easy 5 minute job to install it. Tempted to buy a spare for when it inevitably starts to fail in about a year's time. Hopefully, this information will keep a few more units out of landfill for a few more years

https://www.sos-parts.com/power-board-original-pcb-electronic-board-module-samsung-de94-03976a-57869...

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