Exploding glass door of oven

[Lisa3745]

My oven door exploded this afternoon while cooking biscuits on a low temperature. I’ve only had it since last November so I’m shocked. The glass flew all over the kitchen and I was just lucky my daughter didn’t get hurt. Is this a common problem?! Had many ovens over the years and never ever had one with doors that explode! I’ve contacted Curry’s where I bought it from but I’m really shocked and now have no usable oven. Can anyone help point me in right direction to get this sorted out? Thank you.

[leicesterMan]

I'd get in contact with trading standards as well to see if anyone else has had this serious issue

[AndrewL]

@Lisa3745: I'm really sorry to hear that you're experienced this issue with your over door. We take matters of customer safety very seriously, therefore I would like to arrange to pass your details on to the relevant department, who will be in touch to assist you further. Please send a private message to Sam_UK by following the steps in the link below, and myself or one of the other mods will be on hand to make the necessary arrangements for you. 

https://eu.community.samsung.com/t5/samsung-lounge/how-to-send-a-private-message-on-the-samsung-comm...

[Laurenco]

This has just happened to me! Did Samsung sort it?

[Laurenco]

Hi, our oven door has just exploded. The bottom glass. It wasn’t even on (but too oven was on) and we weren’t near the door at the time. Please help!

 

[Lisa3745]

Yes they did! They replaced the whole door- we had to wait about two weeks though so had no oven but they came and fitted it and sorted it out. 

[Lisa3745]

That looks exactly like outs did! The bottom door shattered and exploded outwards! Must be some fault with their doors- so far touch wood the replacement has been fine. Was a shock though and found glass for weeks everywhere! 

[Laurenco]

Thank you so much. Fingers crossed Samsung sort ours that quickly 

[Beth_S]

We're sorry to hear this, @Laurenco. Please send a private message to Sam_UK by following the steps in the link below, and we'll discuss this further with you.

ttps://eu.community.samsung.com/t5/samsung-lounge/how-to-send-a-private-message-on-the-samsung-comm....

[Laurenco]

Thank you. I think I've sent the message privately, however it was not *****-proof as we're not android based in this house! Please let me know if the attachment looks right

.