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Original topic:

Exploding glass door of oven

(Topic created on: 04-09-2021 10:28 PM)
Lisa3745
Apprentice
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Home Appliances

My oven door exploded this afternoon while cooking biscuits on a low temperature. I’ve only had it since last November so I’m shocked. The glass flew all over the kitchen and I was just lucky my daughter didn’t get hurt. Is this a common problem?! Had many ovens over the years and never ever had one with doors that explode! I’ve contacted Curry’s where I bought it from but I’m really shocked and now have no usable oven. Can anyone help point me in right direction to get this sorted out? Thank you.

21 REPLIES 21
leicesterMan
Voyager
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Home Appliances
I'd get in contact with trading standards as well to see if anyone else has had this serious issue
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AndrewL
Moderator
Moderator
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Home Appliances

@Lisa3745: I'm really sorry to hear that you're experienced this issue with your over door. We take matters of customer safety very seriously, therefore I would like to arrange to pass your details on to the relevant department, who will be in touch to assist you further. Please send a private message to Sam_UK by following the steps in the link below, and myself or one of the other mods will be on hand to make the necessary arrangements for you. 

https://eu.community.samsung.com/t5/samsung-lounge/how-to-send-a-private-message-on-the-samsung-comm...

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Laurenco
Journeyman
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Home Appliances

This has just happened to me! Did Samsung sort it?

Laurenco
Journeyman
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Home Appliances

Hi, our oven door has just exploded. The bottom glass. It wasn’t even on (but too oven was on) and we weren’t near the door at the time. Please help!

62C39381-7461-4E0E-B240-18E07262D1BD.jpeg

Lisa3745
Apprentice
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Home Appliances

Yes they did! They replaced the whole door- we had to wait about two weeks though so had no oven but they came and fitted it and sorted it out. 

Lisa3745
Apprentice
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Home Appliances

That looks exactly like outs did! The bottom door shattered and exploded outwards! Must be some fault with their doors- so far touch wood the replacement has been fine. Was a shock though and found glass for weeks everywhere! 

Laurenco
Journeyman
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Home Appliances

Thank you so much. Fingers crossed Samsung sort ours that quickly 

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Beth_S
Moderator
Moderator
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Home Appliances

We're sorry to hear this, @Laurenco. Please send a private message to Sam_UK by following the steps in the link below, and we'll discuss this further with you.

ttps://eu.community.samsung.com/t5/samsung-lounge/how-to-send-a-private-message-on-the-samsung-comm....

Laurenco
Journeyman
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Home Appliances

Thank you. I think I've sent the message privately, however it was not *****-proof as we're not android based in this house! Please let me know if the attachment looks right

IMG_9169.JPG.

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