The bottom half of our Prezio Dual Flex oven door has exploded tonight. I can see several similar posts on here, has anyone had any joy from Samsung on this matter? A lot of the other posts seem to show the bottom half going, not the top.
We're out of the warranty period but even so it's not something that I would expect to happen, it's only 4 years old. We weren't touching or opening it at the time, it went all by itself.
We were standing next to it (it was turned on, cooking our dinner!) but luckily only a couple of minor scratches. So glad we didn't have the grandchildren with us tonight, that would have been much closer to head height for them.
Hi! Welcome to the samsung members community!!
Wow! Glad everyone was okie!! Shocking moment.
id suggest reaching out to @Sam_UK and send over your details. They should point you into the right direction.
Samsung should absolutely investigate this, being somebody coudve got really hurt (especially the child) I feel this goes beyond warranty
Wow! Glad everyone was okie!! Shocking moment.
id suggest reaching out to @Sam_UK and send over your details. They should point you into the right direction.
Samsung should absolutely investigate this, being somebody coudve got really hurt (especially the child) I feel this goes beyond warranty
Hi @Ben_Woo,
I'm really sorry to hear that you have encountered this issue. If you are based in the UK or Ireland, then please send a private message to Sam_UK, and we can help you pass this on to our Support Team, so they can give you a call to discuss this.
Alternatively, you can reach out to our Technical Support Team directly, and an advisor will be able to pass your details to the relevant department for further assistance. Their contact details can be found here: https://www.samsung.com/uk/support/contact/
