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Original topic:

Automatic Conditioner Dispenser

(Topic created on: 06/04/21 15:49)
Jozi11
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Please does anyone have any advice on how to fix the auto conditioner dispenser on my WW109H9600 Washing Machine.

I love my washing machine and it works beautifully apart from not dishing out the conditioner.

The detergent side works perfectly and the conditioner is not clogged up

Fingers crossed!

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AndrewL
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@Jozi11: Thank you for that. Please can you confirm if you have completed the steps below to enable Auto Dispense? Note: Please ensure that you are you using liquid detergent and fabric softener

Settings > Auto Dispense > Slide the Auto Detergent bar to 'On' > Set the Amount and Water Hardness > Slide the Auto Softener bar to 'On' > Set the Amount and Concentration > Save. 


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CarlH
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Hi @Jozi11. Is there an error code being displayed?

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Jozi11
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Hi Carl,

No code displayed.  I didn't notice for ages that it wasn't working, it was only when I was topping up the detergent that I noticed that the conditioner was still full!

 

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AndrewL
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@Jozi11: The model number provided above doesn't appear to be correct. Are you able to double check this via the label on the inside of the door or drum? 


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Jozi11
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OOOps! I have put an extra 9 in!  Thank you

WW10H9600

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AndrewL
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@Jozi11: Thank you for that. Please can you confirm if you have completed the steps below to enable Auto Dispense? Note: Please ensure that you are you using liquid detergent and fabric softener

Settings > Auto Dispense > Slide the Auto Detergent bar to 'On' > Set the Amount and Water Hardness > Slide the Auto Softener bar to 'On' > Set the Amount and Concentration > Save. 


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Shazzkid
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The conditioner is dispensed via the same mechanism as the Pythargorus Cup. It adds water until the conditioner level exceeds a certain point, and it causes the entire volume to syphon upwards. There are no moving parts, or pumps or suctioning. It only requires a small amount of water added to the compartment to trigger it all to wash out.

If the water is being added, which i assume it is, the only, and most common reason for it not to drain, is a build up of conditioner gumming up the inside.
In the conditioner section there will be an additional piece of plastic sitting on top of a plastic tube like a little bottle top, it is just sitting on top, not screwed so pull it out and clean inside that plastic piece, and also the tube.

Heres how the pythargorus cup works.

Screenshot_20210406-195152_Gallery.jpg

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Jozi11
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Thank you,  Andrew, I feel so foolish that it was something as simple as that.  I have no idea how and when the setting was turned off but I have changed it tonight and I am confident that all will be well tomorrow when I do my wash.  Just so grateful to you, thank you again

  

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