the valve bit at the back of the container can unscrew , make sure the valve lets liquid past , also that the black rubber bit sits in the notch otherwise it wont open. that was the problem with mine .
Hi @Kate154, I'm sorry to hear about the issue with your WW10M86DQ00 washing machine. Let's try going through the steps on pages 31 onwards, and page 64 of the user manual, which can be accessed from here: https://www.samsung.com/uk/support/model/WW10M86DQOO/EU/
If you still experience issues, try giving our friends in the Technical Support Team a call for guidance with this as a potential inspection/repair may be required. They can be contacted on 0333 000 0333. ^AM
Hi Kate. I have the same issue and I know exactly what the problem is.
The bad news is that the seal in the auto dispense in the fabric softener fails over time. Usually 7-8 months.
I have had two repairs and now on third failure. I am currently taking issue against Samsung about it.
I took the pump apart to see what was causing the failure and attached are the images of the seals from both the detergent and conditioner.
Having paid good money you don’t expect a basic failure and I am seeking a replacement.
feel free to email me email@example.com. I already have another who is keen to get this resolved.
Sadly it’s a design flaw within the auto dispense unit. An ingredient in fabric softeners literally soften the seal which then turns into a bloated deformed piece of rubber. That leads to loss of vacuum hence no longer pumps the fluid.
I have taken issue with Samsung over this and hoping they will be honourable. A £1,400 machine should not fail at the basic level. Year on year like clockwork
here is the offending seal compared to the normal detergent seal.
Contacted Samsung about auto dispenser not working for both detergent and softener. They sent out an engineer who said the issue was the detergent was too thick. He added some water and said it was all working and should be fine.
A few days later and a few washes later, the softener still not gone down at all; I called Samsung back, they asked me to empty and put warm water in both drawers and run a cycle; I did this a few times, with auto dose set to high. The detergent drawer used 50ml, and the softener drawer used 0ml of the water put in.
I called them back to be told they have voided my warranty for misuse, and I will have to pay for an engineer to come out and fix the softener that is not working because of the detergent I used! It did not matter how many times I tried to explain that the detergent was working, and they were unable to answer me on how the wrong detergent could impact the fabric softener.
I wonder if we have been lucky for 11 months and have been hit with the same issue as above?
Waiting for a manager call back!!
Don’t be pushed around by them or fobbed off. Reading your message really irritated me.
Attached is the culprit it’s the gasket that fails from damage by the fabric softener.
no guesses which one is connected to the fabric softener
Machine not fit for purpose simple as that.
You have two options
Write to the shop you bought it from. They have a responsibility to replace or refund if this is less than a year old. You can state the machine is not fit for purpose and therefore a breach of contract has occurred. You can find lots including template letters
I wrote to ******* who is dealing with this through their designated service company the Repair Guys in Exeter.
Do keep in touch I’m happy to help as much as I can.
my email is firstname.lastname@example.org
Have exactly the same problem, took the pump apart and cleaned it all gasket was actually in good shape, however machine still says dispensor is empty & does not dipense conditioner although deturgent is working fine Machine is 7 months old about to make first call to samsung service
Update: after a long phone call and a video link they have said they will sent me a new dispensing draw, all I need to do is find the purchase reciept and send them a copy