Automatic conditioner dispenser

[Kate154]

• Hi I'm having an issue with the automatic conditioner dispenser on my washing machine.  It is not dispensing and says that the conditioner needs replenished even though the drawer is full.  I have tried cleaning and there is no blockage, I have also changed the water hardness level to see if that works.  No luck.  The model number if my machine is WW10M86DQ00.

[Jonathan Jones]

As far as phones, tablets and laptop are concerned I have Apple for everything and only use Samsung for things like washing machines and tumble dryers and my oven is actually Samsung as well. However given how rubbish they all are I will never buy another Samsung home appliance again

if only Apple did washing machines and tumble dryers! 

[Jonathan Jones]

I would be more than happy to change the seals every 6 to 12 months as well. If this is the only issue that I have as it seems easy enough to do having taken the drawer apart and seen the issue, but the only parts I can find when searching for the seal is the whole new pump at £100 each time

 

[Jonathan Jones]

I’m sure that under the Consumer law in the UK, quoting that the machine is not fit for purpose could potentially force their hand in making the repairs for free. I think up to 6 years from purchase price given the price of the machine and the simplicity of the fault

[andy_in_ireland]

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@Jonathan Jones ......
..... if only Apple did washing machines and tumble dryers! 

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then they would be an astronomical price to buy and astronomical price for parts LOL 😁

[andy_in_ireland]

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@Kate154 wrote:

• Hi I'm having an issue with the automatic conditioner dispenser on my washing machine.  It is not dispensing and says that the conditioner needs replenished even though the drawer is full.  I have tried cleaning and there is no blockage, I have also changed the water hardness level to see if that works.  No luck.  The model number if my machine is WW10M86DQ00.

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I wonder how the machine decides it has run out of conditioner? 
If it counts up to 14 washes (or whatever it is) then maybe it needs clearing. You could try clearing the counter by unplugging the machine from the wall socket, then wat for about 10minutes, then plug back in , then perform a calibration without anything in the drum - and then see if the message goes off. Its maybe worth a try? 

[Jonathan Jones]

But Samsung’s cheap as chips right?

£110 for a pump that has to be replaced just because a 2p washer fails 😂

[andy_in_ireland]

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@Jonathan Jones wrote:

But Samsung’s cheap as chips right?

£110 for a pump that has to be replaced just because a 2p washer fails 😂

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you can bet that spares if apple did make the washing machine would be double the price for that pump . 

You may have bought your Samsung for £1250  but I bought my Samsung WW90T534DAW with autodose system, wifi connectivety ,steam, bubble soak for €550 Brand new - extremely great value for money and could not find any other make/model with exactly the same features for that price. 

[shenty69]

Having the same issues with softener low message when it's not. WW80T684DLN purchased January 21.

First noticed the issues mid 22 & had engineer visit Sept 22, he replaced the pump saying it's a known fault where the rubber seals degrade but new seals should fix the problem.

The same problem reoccurred Dec 23 & an engineer came Jan 24 to replace pump & this time also the draw. In conversation he said they also sometimes replace the drawer housing which he also had with him. Having already changed the pump I asked him to take it all apart again & replace with drawer housing which he did.

What I didn't know back then is that he only logged the pump & drawer (not housing) as being replaced & now.....yes you've guessed, 7 months later the same problem has reoccurred !!!!

I have got onto Samsung, logged a complaint stating it's not fit for purpose & they say that whilst it's still under warranty for little over 12 months I should go ahead & let the engineer visit to try to resolve the issue. Which I agreed to reluctantly.

He arrived today with just a pump & drawer & didn't even bother changing them - he said he'd need to order a drawer housing which comes with pump & drawer & return next week to carry out the work. This is when I pointed out that was all replaced 7 months ago. He didn't have the housing on record & being replaced so would need to do it so Samsung knew !!!!!.

I'm pig sick of it - it's not fit for purpose & have zero confidence when the warranty expires that it will even last a further 6 months - all because of a 2p rubber seal. !