Automatic conditioner dispenser

[Kate154]

• Hi I'm having an issue with the automatic conditioner dispenser on my washing machine.  It is not dispensing and says that the conditioner needs replenished even though the drawer is full.  I have tried cleaning and there is no blockage, I have also changed the water hardness level to see if that works.  No luck.  The model number if my machine is WW10M86DQ00.

[markh80]

Glad to hear you got some resolution, I am still waiting for a callback!  Two weeks now, when I called last week, to chase, I was told they had tried calling me several times but I never answered. 

However, we're not able to provide me with the dates or times of these calls, as I explained to them that I had no missed calls.  Provided a new number but still nothing.  

Currently having to run the wash, and then manually add in conditioner and then re-rinse and spin.  

[Jaymark]

Flaky to the max.   They know this is a problem.  

I’m I am going to get this fixed no ifs or buts.  

I will never buy another Samsung ever again. To me their name stands for poor quality and poor customer care.  

They have been nothing short of outrageous. 

To add further insult. I registered my machines to get the 5 year warranty…apparently there’s no record of it.  Seems like others have had the same issue as I.  

Samsung you should hold your heads in shame.  

[markh80]

Well not sure if it's a coincidence or not but I just had my manager callback.

To their credit they were very engaged, listened to all my side of the issues,  agreed that they should not have voided my warranty.

They are organising an engineer to come back out and will also reinstate my warranty, so my finger are crossed. I might get this resolved to a point I can actually use my machine as intended.

Mark

[Jip1000]

Hi i have the same problem on my machine with the bad seal. Did anyone ever get a satisfactory solution to this problem? You would hope that Samsung have upgraded the seals on the newer machines at this stage?? I would be happy to change the seals if it was possible to buy them but I can’t seem to source them, did anyone find replacement seals anywhere??

[markh80]

Hi,

So after much back and forth they did replace the entire dispenser unit for us.

Not sure if they have improved the design as 🤞no repeat issues as of yet.

mark