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Original topic:

Auto dispense design fault - Fabric softener / conditioner

(Topic created on: 09-10-2021 09:21 PM)
Jaymark
Apprentice
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Home Appliances

I have a Samsung Q-drive with auto dispense which is failing constantly.  It is always the fabric softener side.   The symptoms are typical.  After 6 months, the fabric softener tank needs filling less and less compared to the detergent tank, until it stops dispensing altogether.

I have so far had three repairs.  I am now refusing to accept any further repairs.  This is clearly a design failure and not a coincidence.  The repair man suggested I dilute the conditioner as it may be blocking the tubes!  But I took the offending unit apart and discovered that the seal on the fabric conditioner has degraded and deformed rendering the vacuum useless so it no longer draws the liquid into the drum.

I have attached images of the seal for all to see compared to the detergent seal which is still in perfect condition and I would like to hear back from anyone who feels aggrieved to join me in getting their machine replaced.

I have started legal action through Which? and will pursue as hard as I can having this machine replaced along with the tumble drier as it won't match once it is swapped out.   But the more who join me the better our chances of having this rectified will be.

I am sure that given the basic failure and how expensive their machines cost this is an unacceptable situation that is causing immense frustration to you all.

I hope you will join me in putting this right.

Design faults should not be subject to its warranty especially if the fault prevents the machine from working as it should and fails time and time again.

Kind regards to all

Jason

I trust you will join me 

.

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4 REPLIES 4
simonturner1967
Journeyman
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Home Appliances
I find that certain makes of conditioner have gloopy lumps and these block my traditional machine, when I got the Samsung auto dispenser I started using Comfort Ultra Concentrated Intense Fabric Conditioner, as found this had no lumps that caused problems at least so far (11 months), good luck.
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Jaymark
Apprentice
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Home Appliances

Hi Simon,

Thank you for your input, however this is a design fault due to the fabric softener degrading the seal.  There are no tubes to which this liquid is pumped per se.  It is pumped directly into the machine via a hulking great hose.

I have now refused a repair and requested the machine be uplifted.   And those who are having the same issue I suggest you do the same because this issue will never go away.  Each time it is repaired it will fail.    The chemical used to soften the clothes also eats into the rubber and since all fabric softeners contain the same ingredients, it makes no difference.

This is for the auto dispense system not one you fill on each load.

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Members_AlK7PGO
First Poster
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Home Appliances

Hi Jaymark, thanks for flagging this up.  Was there any follow up?

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Jaymark
Apprentice
Options
Home Appliances

So far this has been lamentably slow and deliberate I feel.
At this moment I am waiting for the ‘customer care’ team (oxymoron) to authorise an inspection  

And on the advice of Which? Legal I will be writing to RGB Direct  to exercise my consumer rights   

It’s a nightmare but I will get this sorted one way or another   

I guess you too are having the same issue?

 

j

 

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