03-02-2022 11:37 PM - last edited 03-02-2022 11:37 PM
I'm starting to receive micro cracks on the hinge of the screen and was under the impression it would be covered under the warranty because I'm well within the year, but I contacted chat support and they said it was physical damage and not covered?
It was obvious the person wasn't a native English speaker by their grammar, so I tried to explain there was no trauma or misuse of the phone, but to no avail.
Reading posts here leads me to believe it IS covered under the warranty, so I'm wondering what tricks you have to use to get the issue addressed?
Z3 flip, and just using it as intended (opening and closing it) and it's starting to develop cracks I can feel and see along the flip hinge part of the screen.
05-11-2022 08:26 AM in
Yesterday I received my phone back, in better condition than when I sent it 🤔, also it was wiped of all data. I thought it wasn’t my phone!
I phoned Samsung……I’ve been looking into this crease damage and it’s the lifetime screen protector that’s come away along the fold line. I refused to pay for repair. Was expecting the damage to fold to still be there but it wasn’t……..apparently they remove the screen protector to inspect it, then replace it. My phone has come back near perfect…. Would be perfect if the company they sub contracted to could fit a screen protector properly! This is all great, however they wanted £309 from me to replace the screen they said I’d damaged. Obviously not the case! Pic is my phone now just the 5mm in corner that’s not stuck down properly, when I sent it is was all the way across the fold.
yes I argued with Samsung that screen obviously didn’t need replacing if they hadn’t made such a crappy job of replacing the screen protector my phone would now be perfect!
so u ask why £309 for new screen?
I am horrified with Samsung. People are being charged for new screen when all they replace is the screen protector. Photo is of my phone now.
23-12-2022 01:57 PM - last edited 23-12-2022 01:58 PM
I've had this happen to me on two occasions and both times was working fine night before and cracked in the morning.. all touch functions on top half of screen stop working.. clearly this is a fault in the phone and samsung should offer a fix or replace with something else
28-03-2023 03:59 PM in
26-09-2023 06:47 PM in
You see those white lines/craks along fold line, I took my phone to vodaphone they replaced as in the uk it's the law. I waited for a week and it came back perfect... New phone.
Anything sold in the uk under our laws say the item must last for an expected time ie two years plus years or more. See your council consumer rights.