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Z Flip 6 inner screen issues not being warranted

(Topic created on: 3 weeks ago)
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Kelly102
First Poster
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My inner screen at the fold began to deteriorate after 3-4months, pixel death, screen flashing on/off, touch screen not working.  Told Samsung, then took it into Samsung's service centre in Perth Australia and i was told Pixel death, needs new screen, (had a screen protection cover on and phone case), new LCD and new Battery.  Apparently my fault due to physical damage (an extremely fine scratch 2mm long that can barely be seen and none of these issues are covered by warranty.  $1850 for a phone that has lasted 4 months.  Surely something can be done about this????

1 REPLY 1
Glenntech
Samsung Members Star ★★
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This is the community in the UK.
You will be best served by contacting the community in Australia
There will be consumer rights there that the community may be able to assist with
https://r1.community.samsung.com/t5/australia/ct-p/au?page=1&tab=recent_topics
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