03-05-2023 03:41 PM in
Hi
For the past few weeks my Z Fold 3 has been dropping in & out of Bluetooth. Sometimes wont even allow me to turn it on. It will pair to my watch and then ill get notifications saying it has disconnected. When in my car it will just totally drop & not re-connect. Has anyone come across this before?
03-05-2023 08:48 PM in
Hi @smithy9999. Have you updated your phone recently or are there any pending updates?
03-05-2023 08:54 PM in
Its been updated a couple of times since this started
04-05-2023 02:16 PM in
@smithy9999: Do you have a case or cover on the phone? If so, try removing it temporarily to see if this helps. If you're making sure to stay within Bluetooth range of your Z Fold3 (around 10 metres), then please head to Settings > Connections > Bluetooth > Tap the 3 dots in the top right > Advanced settings > Bluetooth control history, and check here to see if any apps are turning off Bluetooth. You may also wish to unpair and re-pair any Bluetooth devices that are currently connected, to see if this helps.
25-05-2023 02:44 PM in
25-05-2023 06:07 PM in
@garylawsom We are sorry to hear this. We'd love to look into this further. Please send us a direct message via @Sam_UK and we'll be happy to discuss this further as we cannot take personal information here.
25-05-2023 06:36 PM in
Let me know how you get on @garylawsom
27-05-2023 09:58 PM in
27-05-2023 10:03 PM in
27-05-2023 10:09 PM in
Mines not been back as yet. Ive been there before with phone issues (not samsung) and theyve struggled to find the issue. Even tho i showed it in there store