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Samsung has organised a DPD collection to pick up my Blue Flip4 phone from where I live to be repaired.
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On 12th April 2023, I received an email that DPD will be picking my phone
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Delivery Pick Up:
The driver came to my flat which is on the 2nd floor and asked for just the phone excluding the box, and he put it on a ‘flip-closing style’ box. He had taken a photo of the phone from the front, and I kindly asked him to take a photo of it from the back too, to have proof of its very new condition prior to sending it, so he did. The box had clear instructions to seal it, but the driver left it unsealed and put the box in a DPD bag. The bag hasn’t been sealed either. At that moment, I was waiting for him to at some point seal them. He left with all of it unsealed, and went downstairs back to his van. I went to the balcony door to see if he would have sealed it by then. I saw him going in the van, putting the parcel on the passenger's seat and driving off. At that point, I got concerned so I emailed DPD.
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Missing phone:
I still have not received a response back from DPD. Few days later I received an email with the details of the received phone and photographs. The phone was not mine, it instead was a Pink phone. I have contacted Samsung, and my phone is not at the premises, the engineers have received a different phone under my name so they retrospectively changed the IMEI number I had actually booked to the phone they have received.
Customer Service:
I have had over 5 long calls with customer service with several departments at Samsung but none were able to help as they are saying that I need to give evidence that the pink phone is not mine. I have never owned this pink phone and am yet to receive any evidence as to why I am being told it was registered under my name. If this is truly the case I am extremely concerned as to how this was achieved.
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Registered devices:
The only phone registered on my account is my now missing Blue Flip 4, which is different to what the customer service team is saying.
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22 days since my phone went missing.
I have sought advice from the police, and they have been clear that the full responsibility lies under DPD and Samsung as soon as I handed over my phone to the driver.
Please give me a solution for this unreasonable situation!
My missing phone:
The phone TMTFirst said they received:
Galaxy Z Flip4 #tmtfirst #seekingsupport #missing #myphonehasbeenswapped
Galaxy Z Flip4
Samsung
Galaxy Z Flip4
Products UK
