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Intermittent call issues

(Topic created on: 13-02-2024 10:27 PM)
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Jalcorn
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I have been using my Fold 5 for a few months. In the last week, it has started having issues will calls. It disconnects a call when ringing, after connecting for a few seconds it disconnects or connects with no sound. It can then work for a call and then start over again. 

I have tried the following: ensuring all software and apps are updated; turning off WiFi calling; safe mode and finally a factory reset. I've looked through what apps have call permissions, looks like only standard apps. I still get the same issue! 

I have removed unused apps. They are all from Google play store or Galaxy store. The apps are ones I moved from my S23 and had no issues with them on that device.

Is there an app that can check other apps to see if it's causing a conflict? Or is it likely to be a hardware issue?

Any advice great fully received
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10 REPLIES 10
Zfold 5
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@Jalcorn thank for the information.  My phone still under warranty will send it to them

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