22-05-2023 02:57 PM - last edited 22-05-2023 02:58 PM
22-05-2023 05:22 PM in
23-05-2023 08:24 PM in
07-06-2023 11:33 PM in
Any updates or progress on this issue? Encountering the same issue on my wife's Fold4.
It seems to be software or firmware issue, and it started occurring around the same timeframe as the other reports. I doubt it's related to hardware, as the OS would just assume the hardware was working (then not work) or ID that there was a hardware failure in most cases.
I thought perhaps it was an exploit or malware, since it does "feel" that way, but if other folks aren't getting a solution by wiping the phone, it may not be that. In this case, I am guessing firmware again. The phone won't update without Wi-Fi, so it may be version-locked.
If anyone has found a solution, that would be awesome. Is there a way to bypass the need for Wi-Fi on a software update?
08-06-2023 05:00 AM in
08-06-2023 10:13 AM in
If you're experiencing issues with the Wi-Fi and/or Bluetooth, I'd like you to send in an Error Report via our Samsung Members app. This will allow our engineers to get a better understanding of the error, and then provide you with a useful troubleshooting guide on the matter.
You can send in an Error Report by heading into Samsung Members > Get help > Error reports. Please be sure to tap on 'Send system log data', as well as providing as much detail as you can, within 15-minutes of experiencing the error.