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Original topic:

Fold 2 with hair line crack appearing down the fold of the screen

(Topic created on: 04-12-2022 11:09 AM)
Dave1967
Journeyman
Options
Galaxy Z Fold | Z Flip
Who else has this problem ? Who else has been told its not covered by warranty ?

I want to get public awareness of this problem and stop it happening. Samsung need to honor their warranties or all faith will be lost in their company. 

Please reply, if I get enough replies I will be funding legal action against them to recover the losses. 

Samsung if you're reading this, guess what, your uk warranty service is so bad and so hidden in paperless voice calls , presumably to remove evidence that's presentable in a court room. I had a full warranty claim and you say its not covered. No paperwork, no emails just a guy on a badly working phone that I couldn't understand telling me I have 2 options, pay for a new screen or they send it back. No one will tell me why its not covered apart from, 'screen damage isn't covered' I didn't damage it. The screen is wearing out due to normal use. 

Care to comment samsung ? Or going to keep hiding behind anonymous phone calls ?

This is a ridiculous situation to be in with a£1800 phone that's less than 2 years old. 
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3 REPLIES 3
Pesok
First Poster
Options
Galaxy Z Fold | Z Flip

Same here, noticed a week or so ago and it seems to slowly get worse with new microcracks appearing right on or very close to the bend. Anything to stop it from spreading?

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Dave1967
Journeyman
Options
Galaxy Z Fold | Z Flip
Do you have the factory screen protector on yours ? I have no recollection of ever removing mine but comparing to my new fold 4, my fold 2 never had one installed in the first place. I'm now tempted to add a flexible screen protector to see if it adds some strength to the screen to limit further damage. I don't see why samsung aren't repairing it though... its outrageous for a product still under warranty. I've not abused my phone either, would understand it if I broke it but I didn't.
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Dave1967
Journeyman
Options
Galaxy Z Fold | Z Flip
Mostly though I want to boost public awareness of this issue and push samsung to do the responsible thing and replace the screens on our very expensive flagship phones. If I get enough names, maybe contacting a consumer tv show may help to spread awareness.