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Yellow line appeared on screen

(Topic created on: 24-03-2024 01:18 PM)
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vik18
Student
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All of a sudden a yellow/green line has appeared going across my screen 
3 REPLIES 3
AndrewL
Moderator
Moderator
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@vik18: Is the line visible at all times? If so, pleas head to the Phone app > Dial *#0*# into the Keypad > Select Red, Green and Blue from the series of grey tiles. Is the line visible in any of these tests? If so then this is a hardware issue, and will require an engineers inspection in order to be resolved. In this instance, please head to samsung.com > Scroll to the bottom of the page > Contact us, and get in touch via your preferred contact method, and an advisor will be on hand to assist you further. 

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vik18
Student
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Yes on all the time. I will be going into a EE shop this week to see if they can fix it
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AndrewL
Moderator
Moderator
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@vik18: No problem. If you're based in the UK then please take a look at the link below to find any walk in repair options in your area. You may be required to book an appointment to ensure that the relevant parts are available to complete the repair, so it is worth a look to avoid any potential waiting times or delays.

https://www.samsung.com/uk/support/repair/

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