Close

What are you looking for?

cancel
Showing results for 
Search instead for 
Did you mean: 

What do I do about the Fold 4 cracked inner screen and bleed from factory defect.

(Topic created on: 21-03-2024 04:19 PM)
348 Views
ZeroImapact
First Poster
Options

I had a fold 3 and it had the same issue, then I bought a fold 4 and it did the same thing. I don't have an extra phone to use and I don't know what the hell I am supposed to do. These phones are not cheap and I cant afford to just buy a new one as I am still paying this one off and its broken in less then a year. And from the searches I have seen this is the level of a class action lawsuit. This should have been fix by the time the 4 was rolled out.

 

Anyone got any ideas on what to do at this point.

0 Likes
2 REPLIES 2
Piper123
Samsung Members Star ★
Options
If your device is less than a year old (i.e. you bought it new less than a year ago) then assuming the damage isn't user caused (we have no idea on here so don't shoot the messenger) then you'll need to book a warranty repair.

Contact Samsung to arrange this. 🤞
0 Likes
JerryS
Voyager
Options
Did you buy it new and is it still under warranty? If the screen damage was caused by a factory defect and Samsung accept that I would have thought they would cover it. Or have they said it is not a factory defect?
0 Likes