Had my phone for just over 2 years. Over that time the internal screen cover has been replaced 3 times due to peeling/creasing all under warranty. Last time it had to be sent away for almost 2 weeks and the crease returned after a month.
So whilst it can be a frustrating experience owning this device, I absolutely love it and have not had a reason to complain about Samsung service...until this week.
I always update my handset as and when the updates come through, in fact, think nothing off it. Last weekend, 24th Sept I installed the latest update and it seemed to go as normal. However later that day when I connected to my car, I found that it Spotify wouldn't play....or youtube, amazon music...nothing. I tried to make a call from the car, it connected but couldn't hear anything. Thought it was my car's bluetooth, so connected with my pods...same thing. Then connected with other bt headset, same thing.
A day later, my handset started crashing and rebooting. So installed a backup, still the same. Installed a different backup...no change. Factory reset, no difference.
Contacted Samsung Support this morning and ran through some diagnostics, no change and was directed to take it to an approved repair shop. Asked for confirmation that this would be FOC as it was caused by a Samsung Software Update. Non commital. Asked again, using very vague language to allow me to leave the chat thinking it was FOC. Pressed again, asked if there was any other damage to the handset. Stated the outer screen was cracked but had been for some time and was still fully usable.
I was then told that Samsung do not do partial repairs and that I would need to have that repaired as part of the overall repair. Said I was agreeable to this if the cost was reasonable, but wouldnt be held to ransom. Asked again for confirmation the cost of repairing the issues cause by the software update would be FOC. I also asked when the repair policy had changed as my device had been back to Samsung (with cracked front screen) and had been repaired and returned with no stipulation I had to repair everything. No answer! Asked again for a clear answer to whether my handset would be repaired FOC with the exception of the screen repair. "That will be up to the engineers"
So firstly, has anyone had issues following last weekends software update?
Secondly, anyone have any advice on how to resolve this? I have a handset I basically run my life and business through. Through no fault of my own, my handset has been corrupted, and I am being strongarmed into paying for what I expect will be a costly repair.
I am not normally one for conspiracies, but two weeks after my handset leaves it's two year warranty this happens 🤔
Thank god I keep my old phones
