No wifi or bluetooth after update of Fold5

[amp3]

Friends, I see similar posts scattered in forums, so apologies for the redundancy, but I cannot find a solution. 

My Galaxy Z Fold5 has sh*t the wireless connection bed. It all came about after the U.I. 6.1.1 update install on December 7, 2024. After the update was complete and the phone restarted, my wifi and bluetooth connections were turned off and attempts to switch them back on has resulted in them perpetually turning on (see images below).

The next day (after several phone restarts and a network settings reset) wifi connected for 5 minutes and bluetooth for about 10 minutes. Barring those two anomalies and one other bluetooth connection for less than 5 minutes, I have had zero success.

• I have restarted the phone countless times.
• I have reset network settings several times. 
• I wiped the cache partition in boot mode.
• I booted into safe mode. Nada.

Nothing has worked. My one year warranty has expired. And I am afraid to employ the only other/last option, which is to throw a hail mary and factory reset. I have used Smart Switch via cable or wireless connections on every new device (with the older device), so migrating generations of app, system, and data of every sort to an sd card or to my #Chromebook2 has me tilted. Furthermore, other members' posts have shown this does not work anyway. 

3.5 hours with Samsung on chat with multiple reps resulted in them basically trying to upgrade me to a Fold6. That and they, of course, suggested the only option of the dreaded factory reset. 

2.5 hours on the phone with Verizon resulted in them connecting me to Asurion to file a claim and pay a $289 deductible. This was their only viable option after they learned of a cracked camera lens and minor denting and scratching, which i shared in an effort of transparency. 

This was not a dropped phone or submerged phone issue. This was the direct result of a system update, and in NO way at all my fault. So why an i about to get stuck holding the bag?

Does ANYONE have a solution? Can someone explain how i am not protected from a system update that went rogue? Is there any viable solution? Any success using a service center, etc.

My whole house is basically Matter-oriented and while my hubs are working fine, I can't control anything remotely with my phone. My XM5 headphones are only functional with an adapter and 3.5mm audio cable and the audio blows, my Galaxy Buds3 Pro  are useless, my Galaxy Watch7  is basically just a plain jane watch now. And so on...It quickly becomes clear how important connectivity is to ecosystem synergy.

My hierarchy of tech needs is collapsing!

Someone, anyone...PLEASE HELP!

 Example of wifi in perpetually turning on mode.

 Example of lit up but grayed out connection status in settings.

[BandOfBrothers]

Hello @amp3 and may I extend a Warm Welcome to the Samsung Community Forum Section for Uk and Eu Members 👋 

I appreciate your hesistant at performing a Hard Reset however this maybe the next logical step. 

In relation to the Manufacturer's Warranty you mention 1 year. 

In most regions the Samsung Manufacturer's Warranty is 2 years so please do check.

A person can send feedback directly to Samsung via the Samsung Members App too that Samsung can analyse. 

A Samsung Service Centre or Samsung Experience Store can assess your phone.

If i can be of any further help please don't hesitate to ask  😎 

[Piper123]

Hey there and welcome to the Samsung UK and EU Community Customer to Customer Forum

Sorry to hear of your issues.

I note your reference to Verizon which suggests you are in the US.

As this is the UK / EU forum, you many be best reaching out in the US forum as laws and customer support are different in your region to that we enjoy here.

[Members_X0aZswD]

Ik heb hetzelfde probleem dit is ook begonnen bij mij in december. Heeft iemand een oplossing aub hoor het ook graag

Translation: I have the same problem, this also started in December for me. If anyone has a solution, please let me know

[Bignes]

The same problem happened to me (Zfold 4) after the last update 6.1.1. My phone has no physical problems, it has never fallen. Samsung has a serious software problem and simply does not want to solve the problem. and the worst part is that I paid $250 for an extra 2 years of protection. But it expired in August 2024. Have you found a solution? 

[Z Fold5]

HI there.

Ive been having the same Issue. Have you perhaps found a solution as i have done everything possible to repair this

[Members_Hh8P4a1]

I have exactly the same issue.  Reset my phone, it still doesn't work, reset everything....  Thought it was the ribbon cable, as that's what the Samsung forums say...  if however I boot into safe mode.  It works perfectly.  There must be an issue with the OS. ...a service that's failing under normal boot causing wifi to stop working.

I've also found that if ,(with my phone stationary) I reboot the wiped not logged into anything.. phone.  Bluetooth and wifi will work for 10 mins or so and then fail.

[Riq]

Hello, i am also experiencing the same issue on my galaxy Fold 5 model no;SM-F926B/DS. Has anyone found a work around or solution. I was thinking of getting a usb c to ethernet adapter for the meantime.

[Browb3246]

Same here...did the update early feb. Knocked out wifi and Bluetooth. Another update came along and I was hoping it would fix it. But alas, no...

Occasionally, after a restart I can get wifi for either 10mins, or on the odd occasion several hours. Then it goes again and I'm done for.

It has now been a week and none of the usual fixes work.

I've tried;
* resetting wifi and Bluetooth settings, both in normal and safe mode.
* clearing the partition cache
* screaming and pleading with it
* voodoo

Nothing works now. It's not hardware, it's clearly software.

I've got the 6.1.1 update with security patch 1st Feb

Has anyone gotten anywhere with this?

[Riq]

Hi guys so, i found a tiresome work around. Its bulky and annoying but i really couldn't go on buying data at this point. I purchased a Type C to ethernet adapter .