Flip 6 Frustration

[Shai45]

I just recently got my flip 6 (3 months ago) and it has totally blacked out. It wasn't dropped or anything. It just blacked out. Samsung is now not fixing it because they're saying there's physical damage and there is absolutely nothing wrong with this phone. I used my warranty and Tmobil sent a new phone but problem is, they're unable to transfer my info to the new phone being that the screen doesn't come on. Samsung is trying to charge me $345 for a phone that is known to have this issue. At least that's what Tmobil, including Samsung employees have told me. Any help would help

[BandOfBrothers]

Hi @Shai45 and may I extend a Warm Welcome to the Samsung Community Forum Section for Uk and Eu Members and 👋 

• This link might help > https://www.samsung.com/uk/support/mobile-devices/i-smashed-my-screen-and-cannot-use-the-touchscreen... 

Personally I use Samsung Cloud which creates a back up so that when I input my Samsung account into the new phone I can then use that back up to install my data. 

The only data that does not save is my gallery so there is OneDrive or I use Samsung SmartSwitch via a Computer. 

[Piper123]

Hey there and welcome to the Samsung UK and EU Community Customer to Customer Forum

Sorry to hear of your issues ..

It sounds as though you are in the US and the rules, regulations and laws differ to the UK / EU which this forum is for.

You may be better off reaching out to the Samsung US Forum where you should be able to receive more tailored support.

Hope you get this resolved. 👍

[Shai45]

Samsung is trying to rip me off for $345 for a phone I've had for only 3 months with no damage. Phone literally up and blacked out out of no where. They are fully aware that this phone is defective and wants the customer to foot the bill. An actual manufacture problem and wants me to pay that kind of money for something that is not my fault is ludicrous. I'm on warranty and they still wont fix the issue. Even sent in a picture of the phone, showing no "LCD damage" as they said there is and still no help. Shame on you Samsung!!!!!! 

[Piper123]

Please refer to your previous thread.

Have requested the 2 threads to be merged.

[MorningBlunt]

Post once more that will help


/s

[Deanbed]

I am sure it will be fully investigated, You have consumers rights so if you hear nothing constructive soon get to your citizens advice centre if your a UK citizen. Or similar if in another country.

[BandOfBrothers]

Seasons Greetings 🎄 

Samsung will have to explain to you fully about their findings as to why the Limited Manufacturer's Warranty does not apply and then you can refute those findings. 

You use the currency $ so I assume your not in the UK, so would suggest to check consumer laws / guidelines in your region. 

I wish you all the best.