Who else has this problem ? Who else has been told its not covered by warranty ?
I want to get public awareness of this problem and stop it happening. Samsung need to honor their warranties or all faith will be lost in their company.
Please reply, if I get enough replies I will be funding legal action against them to recover the losses.
Samsung if you're reading this, guess what, your uk warranty service is so bad and so hidden in paperless voice calls , presumably to remove evidence that's presentable in a court room. I had a full warranty claim and you say its not covered. No paperwork, no emails just a guy on a badly working phone that I couldn't understand telling me I have 2 options, pay for a new screen or they send it back. No one will tell me why its not covered apart from, 'screen damage isn't covered' I didn't damage it. The screen is wearing out due to normal use.
Care to comment samsung ? Or going to keep hiding behind anonymous phone calls ?
This is a ridiculous situation to be in with a£1800 phone that's less than 2 years old.