14 days return policy

[OldbutNew]

Please if this helps anyone who decides to change their mind or not happy with their devices a 20% charge is applied on returns on purchaseso via Samsung uk.

unless deemed faulty etc. so bear in mind I wanted to return a device which within 4 days was cheaper by £95 and storage size tripled! on their own site and didn't want to pay the difference 

but I was told I would be charged 20% which is a ridiculous amount as I charged the phone downloaded apps so be careful guys.

[Robin999]

In store? No. Show me the store that lets customers download software prior to purchase.

I think you'll find most retailers have this clause in their returns / refunds policy.

Samsungs policy specifically states

a) you have handled the product more than if you were reviewing it in a retail store before purchase (e.g.) you have used it more than is necessary to establish its nature, characteristics and functioning). Including if you have installed the product(s), connected the product(s) to services such as water or gas, or inputted any data, or installed software. We will make a minimum of 20% deduction from your refund for the reduction in value of the product(s).

Imagine buying an oven, cooking a chicken in it, and then saying nah give me all my money back. Never happen.

[Robin999]

Nonsense. The second you start using it, it's classed as used goods. No full refund. Nada

Microsoft return policy - ineligible products

. random access memory ("RAM") products.
I think they're talking about your Xbox there.

Curry's return policy

Changed your mind? Let's sort out a return. To obtain a full refund, it must be returned as new and in a resaleable condition. This means you must not use it, you should keep it in the original packaging and return it complete with all accessories.

Argos is the same. The list is endless.

[PSE]

Whereas Amazon will accept a returned Samsung phone as long as it is physically undamaged and not locked. Just factory reset a phone and return it. In deciding whether a handset suits you I don't think it's unreasonable to download some apps and see how they perform as long as the phone is reset before return. This puts me off buying a phone direct from Samsung.

[OldbutNew]

thank you pse exactly my point! buying direct should give you more leverage but it's doesn't clothes are returned put on etc so if you haven't damaged it and still have all accessories etc should be the same.

[jjoy123]

Hello

This is not a great customer service, I have bought a S24+ mobile and wish to return after 2 days (https://www.samsung.com/uk/smartphones/galaxy-s24/buy/?srsltid=AfmBOorLCm2UfBusQNDl0MCawDSPEHztm22pr...). In the purchase section in Samsung store there is no mentioning of this weird 20% return charge for any data usage on the newly purchased phone. It simply states, "You may return your products for any reason, free of charge, within 14 days of delivery " and there is no re-direct link given which tells regarding this charge. Samsung has conveniently parked this information on additional 20% charges in a different URL page and giving out warning  of this excess charges to customers when they come to initiate a return.

The new phone setup process itself is asking for Google account sync while turning on. Samsung can therefore penalise to charge 20% return fee just because of the data used on Google products. Not fair!

Its not legal in the UK and clearly an advertisement standards issue. Will be raising it to authorities.

[MisterSee]

Does this still apply if the product is a mobile phone and it has been used for 24hrs in the house prior to returning it?

[AndrewL]

@MisterSee: If the device has been used (if you have inputted any data, installed software onto the product or if earbuds/earphones have been used) then a minimum 20% deduction will be made to your refund. For further clarification, please take a look at the link below. 

https://www.samsung.com/uk/shop-faq/returns-and-cancellations/will-I-receive-a-full-refund/