14 days return policy

[OldbutNew]

Please if this helps anyone who decides to change their mind or not happy with their devices a 20% charge is applied on returns on purchaseso via Samsung uk.

unless deemed faulty etc. so bear in mind I wanted to return a device which within 4 days was cheaper by £95 and storage size tripled! on their own site and didn't want to pay the difference 

but I was told I would be charged 20% which is a ridiculous amount as I charged the phone downloaded apps so be careful guys.

[Piper123]

I'm afraid you've been badly advised.

Under the Distance Selling Regulations, if you bought online or over the phone, you have a legal right to return (most) items without having to give a reason and receive a full refund.

You may be charged return postage.

[TechZilla]

If you purchased it online or via phone then legally you can return it without paying any penalty like 20%, that's the law in the UK.

[KholaI · Accepted solution]

Hey all. For more information on the returns policy, please check out the following link: https://www.samsung.com/uk/shop-faq/returns-and-cancellations/what-is-the-returns-period/

Hope this clears things up!

[GoanGeek]

Wow 😲 . Never knew this. Kinda looks harsh specifically as you wouldn't know whether you like a phone or not without powering it up and trying it out.

I can understand for other things like maybe a washing machine and stuff but phones and TV's should be exempt.

[Robin999]

The OP downloaded apps. You wouldn't do that in store. They could of downloaded anything.

[Cliffg]

Yes people are correct. If you purchase online from any supplier the distance selling rules apply

[Piper123]

I would love to see someone challenge this through the Courts.

I'm sure Samsung Legal have revie this but.........

[OldbutNew]

not with Samsung their terms and conditions state otherwise scary stuff as carriers or other retailers don't have this policy would you not play a game download one when purchasing an Xbox? then decide not for me i don't think it's fair to be honest just so you all know don't fall in to the trap

[OldbutNew]

isn't that what you do with a new purchase download apps etc? am sure Samsung software engineers can check any illegal activities on their return devices