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Whattsapp won't open after being transferred from old phone help please?

(Topic created on: 19-09-2024 04:59 PM)
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lynno
Apprentice
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Whattsapp problem..won't open after being transferred from old phone?
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6 REPLIES 6
Fiona26
Samsung Members Star ★
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If WhatsApp is not opening after transferring from an old phone, you can try these troubleshooting steps:

Check your Google account: Make sure you are signed in to the same Google account on both your old and new devices.

Check your backup: On your old device, ensure that WhatsApp backup is enabled and has run.

Restart your phone: Restart your phone and try again.

Check your phone's settings: Make sure WhatsApp is allowed to send you notifications.

Reinstall WhatsApp: Uninstall WhatsApp on your new device and reinstall it.

If your transfer fails or gets stuck, your data will still be available on your old phone.


lynno
Apprentice
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Thanks is Fiona, I'll try all the above.
GoanGeek
Samsung Members Star ★
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Hi . How did you transfer your WhatsApp?

For myself. I backup my whats app on the old phone.

Move my sim to the new phone

Install WhatsApp on the new phone. Login and BAM !! I'm in.

Then I get a message that I'm logged out from the old one.


OR.


you can link it as a linked device if you wanna keep on both.
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davehorne
Hotshot
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WhatsApp is known for issues.  I follow a sequence of things to do when transferring to a new phone.  

I always backup WhatsApp on the old phone - 3 dots / Settings / Chats / Backup, before I transfer everything to my new phone.

Do you still have your older phone?  Put the Sim card in your older phone and follow what I just wrote.  
See if that improves things when you try again on your new phone.

Watch4 Classic
Galaxy S25 Ultra / 1T / Microsoft Launcher / Spigen Liquid Air case / Samsung Silicone case
lynno
Apprentice
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I've followed Fiona and uninstalled updated new and restored...but it only from my last back up August. But that's OK.. it's done. But thank you.
lynno
Apprentice
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Thanks , Dave, sorted now, but will all your notes for next change!