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File transfer to clipboard - and then to harddisc

(Topic created on: Monday)
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Members_7Y4d6V7
First Poster
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Dear all,
I am trying to transfer video files from my Samsung S24 ultra to external harddisc - but now, when copying files to clipboard, suddenly it keeps saying "File can't be transferred".
It has worked smoothly every time and many times before now.

What to do, please?

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2 REPLIES 2
Tourbillon De La Vie
Samsung Members Star ★
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You might have to disconnect and reconnect and try again. Followed by phone restart if still not working 

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AndrewL
Moderator
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@Members_7Y4d6V7: Are you copying multiple video files to the clipboard at once, as this has been known to have restrictions? Have you tried moving the files straight to the external drive via My Files > Videos > Press and hold on a file > Tap on any others you'd like to include > Move > Select the drive > Move here.