Sim card tray 1 'Not Registered on Network '

[Broughys]

Hi I've just taken delivery of s24 Ultra and found that the sim tray 1 will not read my sim stall yet sim tray 2 has no issues.ive tried the usual reboot reset network and clean sim but nothing seems to work. Any thoughts?

[Robin999]

If a full factory reset of the phone doesn't resolve this then I'd contact Samsung and ask about a repair or replacement.

Also try this troubleshooting page
https://www.samsung.com/uk/support/repair/

[Broughys]

Top man will do exactly that

[GreaterGalaxyUK]

Hi the first time I put my SIM in the Ultra, it did not recognise it. I did a factory reset as suggested above (before setting my phone up) and then it worked. Good luck!

[Broughys]

Cheers pal

[BandOfBrothers]

If sim slot² recognises your sim card can you try another sim card in slot¹ to see what happens. 

For example my Samsung Galaxy s²³ Ultra worked fine with my o2 sim card in Slot² , however in Slot¹ it lost connection.

But when I inserted a Vodafone Sim card in Slot¹ all was good. 

So I just went with that 😳 

If i can be of any further help please don't hesitate to ask  😎 

[Broughys]

Yes I tried that just now and a different sim worked so I'm off to ee to try and get a new sim and see how that goes. Thank you for your help 🙏

[BandOfBrothers]

You're very welcome @Broughys 

Would you let us know how you get on please. 

[Broughys]

Hi just got back from ee store chesterfield and it worked straight away. Sim 1 tray is slightly manufactured differently from 2 and due to the sim card being 6 years old they said that was a fairly common issue. Anyway all good both trays now work .

[BandOfBrothers]

Fantastic news @Broughys  👍 😎