Issue Receiving Two-Step Verification Code for Login

[Ehsanpkn]

I am experiencing an issue with logging into my Samsung account on my mobile device. When attempting to sign in, I do not receive the two-step verification code required to complete the login process.

I have checked my registered email and phone number, but I have not received any code via SMS or email. I have also ensured that my network connection is stable and have tried multiple times without success.

Could you please help me understand why I am not receiving the verification code and provide a solution to resolve this issue?

[johnz237]

Hi! Welcome to the Samsung Members community!

Sometimes this issue occurs; it's normally just a matter of clicking a different sign-in method and clicking "Use a code," which will then take you to the authenticator app. Click on the account, then "One-time use password code."

Also, to be sure, when it says "sending notification to device," is it the correct device? If your phone isn't the primary user, it sometimes messes up—for example, I had to sign out of my S24+ authenticator to get it to work on my S25U—but this is just my own experience.

[ChrisB_]

Hi, @Ehsanpkn. If you are not receiving your two-step verification code when trying to sign into your Samsung account then I would recommend contacting our Accounts team on 0800 995 1079, as they will be able to look into this for you. They are open Mon - Fri, 24 hours a day.

[TechZilla]

I suspect that it is sending a pop up to one of your other phones especially a Samsung phone which you press yes on and that reveals the code. Do you still have your previous phone?