Samsung child account - Card Verify Card

[PJowns]

Hi all

I'm trying to create my 11yo a samsung child account. When requesting to use a card to verify my identity, I've used both of my cards and both come back with error 'cant use that card for verification' 

These are both cards on my samsung account that I use regularly. Any ideas?

TYIA

[BandOfBrothers]

It might be that your child is too young to have a Samsung account in your region @PJowns 

Have a look at the Frequently Asked Questions in > 

https://www.samsung.com/uk/support/apps-services/samsung-account-sign-up-and-authentication-procedur... 

https://eu.community.samsung.com/t5/mobile-apps-services/samsung-account-child 

[PJowns]

This is before any child info is entered. The process is just to identify myself

[BandOfBrothers]

Ah OK @PJowns 

Then it does sound like your bank is possibly auto blocking the verification. 

And or try clearing the browsers private browsing history and cache and cookies 🤔 

[Members_emB6whw]

I'm having exactly the same problem. Such a waste of time. I have 15p pending off my credit card but it's still not working. 

[Plgmorris]

Same here. Glad it's credit cards affected too, thought it was because I was using a debit card

[richievts]

Same. I've even created a Samsung pay+ to make it work, after an hour of messing around, it won't even accept its own Samsung+ card. This is a joke, and I'm 45p down on all the cards I've tried to use!!

[rabusiak]

Sounds like a global issue, it fails the same way also for me.

[Nitecreeper]

I have exact same problem on my Samsung Galaxy A9 Tablet. Get to the stage to verify with cards and it doesn't work. Just says "Couldn't verify identity. Try again."

[Grantyy]

Same issue here, every time I have ever tried to set up parental services for my children I get the same impossible convoluted and failing situation...
So frustrating, I get security is a thing but 2 cards added and yet it says it cannot use either, there's no doubt many people will have faced the same and been forced to set up standard accounts for their kids because the so called tech experts haven't really got a clue how to implement functional safety for children...