S24 Ultra washed out colours

[popmaster109]

Hello,, I've just received my S24 Ultra and compared to my S21 Ultra the colours on the S24 Ultra are washed out and not as Saturated?, I've adjusted all the display settings and still cannot get the colours to match the older S21 Ultra, I've contact samsung uk customer service they went through Smart Tutor and couldn't find anything amiss has anyone else found this to be the same on their S24 ultra? I'm not sure if Samsung UK are aware of this issue? And whether a software update will solve it?, I suspect it's the new Gorilla glass amour glass which is anti-reflective which is great but not at the expense of colour, I'm seriously considering returning the S24 ultra and keeping my S21 Ultra 

[Ultrakameha]

Do they not know what an Oled panel is used for? It's for darker darks and brighter brights. S24 may be brighter but why are the blacks like grey? It's affecting the vibrancy on all the colors. Like they set the white too high. Everything is Washed out. Even tv critics want the best punchy oled colors for tvs...samsung s95b was basically every TV critics TV of the year last year because it was super bright and vibrant. Now with their phones they are choosing to go away from that? Crazzy.  

[Damian667]

they not have anything to compare, I understund that they jump from IPhone to s24u and all looks better but if you jump from s23u you will fill like scammed little boy.

[SamNik]

I compared mine with a iphone 12 pro, and the iphone's screen looks more colorfull , that is why I feel wierd when people say thier device is OK, and starting to doubt If my display is worse than the other S24s! 

[DronePro]

I returned mine yesterday. My S23U is so much better screen wise. I'm not putting up with their shenanigans.

[S24 ultra washed out]

Honestly,  this can be easily fix if samsung gives us an option. If they want to go natural, that's fine but give those that want vivid color an option. This will be a win win situation for everyone.  I am sad I already sent my s22 ultra back...so I am stuck with this phone. It's not hard to give option or at least fix the vivid/natural setting. 

[Evilx96]

Well i still have my s22 ultra but i did purchase my new s24 ultra within my carrier. and thier return policy is half-half say i have 30 days hassle free but some controversy if i used the phone more than 30 mins of vocals, and x sms etc they may charge something just not right. i may initiate a fight with my carrier to explain this whole BS i don't know yet. 

[far3]

Let's do some scientific work. 

Look below: You can probably guess which one is S24U. The vibrant one is S22U. In the reply to this post, I will reveal some findings behind this.

[Ultrakameha]

Everyone who wants Vivid mode to actually work, please send the CEO an email. Apparently, they are not aware of this issue and the display is not changing / designed as-is. Whatever patch is coming in Feb will not update the display, most likely it will just be a security patch only. Return the phone while you still can in the meantime.

https://www.samsung.com/us/support/contact/email-the-ceo/

"Thank you for contacting Samsung Electronics, Extra Care. Your feedback is important to us.

Samsung continuously enhances Galaxy device experiences based on our consumer's feedback. The Galaxy S24 series' display has been tuned for a more accurate and comfortable viewing experience. We look forward to providing the best possible viewing experiences through advanced hardware and software integration efforts.

We have yet to be notified about a general problem with the phone's display. However, we will forward your information to our team for further investigation. We hope to serve you better in the future and apologize for any inconvenience caused.

Please note that the decision to keep or return the device is entirely up to you. We appreciate your understanding and patience."

[Ultrakameha]

I assume they would fix it later...but I'm not giving them my s23 ultra right now lol.

[far3]

Let's take a look at the complete blue, red, and green backgrounds in the pixel level (all the backgrounds are prodcued by dialing *#0*# and selecting individual colors). Top one is always S24U and bottom S22U. It does not allow me to upload directly, so I share links to the pictures

Let's take a look at the blue background:

https://ibb.co/chzbMMn

https://ibb.co/mGJ2h83

No problem in the blue

Now Red:

https://ibb.co/zVx6PZp

https://ibb.co/SvhPGDj

Here, you can see S24U introdcues some green to the Red background. Result is less red and more orange-like look.

Time for the green one:

https://ibb.co/v4ryD4y

https://ibb.co/3f9JMYn

Here, S24U mixes green with a lot of blues and reds, in contrast to S22U, in which has slightly red mixed to the green. 

Conclusion is, the color profile is a lot different in S24U compared to S22U.