S24 Ultra washed out colours

[popmaster109]

Hello,, I've just received my S24 Ultra and compared to my S21 Ultra the colours on the S24 Ultra are washed out and not as Saturated?, I've adjusted all the display settings and still cannot get the colours to match the older S21 Ultra, I've contact samsung uk customer service they went through Smart Tutor and couldn't find anything amiss has anyone else found this to be the same on their S24 ultra? I'm not sure if Samsung UK are aware of this issue? And whether a software update will solve it?, I suspect it's the new Gorilla glass amour glass which is anti-reflective which is great but not at the expense of colour, I'm seriously considering returning the S24 ultra and keeping my S21 Ultra 

[Madmaus]

Yes but only Samsung has the information. 

We all think it may be software related but it could also be hardware related (which can maybe compensated with software I hope).

What I mean is Samsung have to give an official statement.

The longer they wait the more I believe it's hardware. 

[Abx_naz]

We are not getting anywhere😑. I will end up returning the phone. 

[Ultrakameha]

Wow

[AlX_S24Plus]

Do you have proof of this conversation? I have also spoken to multiple Samsung reps who played dumb and said that I can return the phone if I'm not happy 

[AlX_S24Plus]

Amen. My S21 Ultra looks significantly better, still has 12GB RAM, and I'm buying a phone for a 4-figure price tag with a worse screen? Come on... 

[gambiting]

Demo models usually have a special mode for use in-store that boosts all values to maximum for presentation in a well lit store, so I'm not surprised the demo models might have looked fine.

We already know certain apps can actually override the saturation of the screen(the stock gallery app and Instagram can both do this), so I'd expect the Store Demo mode to do that too.

[FM_91]

I did ask for an email confirming what the rep told me on the phone, however he stated because he hasn't got access to the info and was only able to tell me what the repair team told him he couldn't email me. I know this does sound a bit dodgy. He also did say that in the meantime to log the complaint also with the UK sales team so they are aware and that there could be a potential return should the issue not get rectified.

[AlX_S24Plus]

I have the S24+... Same issue. It's all 3 variations of the S24 phones. My S21 Ultra looks significantly better 

[SocietyGirl]

The Galaxy S24 series model has had its colours and brightness adjusted to make it more comfortable to use. We've made some changes to the display technology to offer a more natural viewing experience; this is an intended colour adjustment and not a defect of the product.

Making sure you don't have Eye Comfort Shield (Enhanced Comfort) enabled will also help colours display the way they are intended to be.

If, however, you think there is a fault with your device, please don't hesitate to contact us!

[The-Turk]

Anything regarding the grainy display? You can see that a lot of us are experiencing that as well. I personally am OK with the colors but the grainy, paper-like filter over the display which is always there makes the screen look cheap. Is it a defect? Should we expect a fix? An acknowledgement would go a long way. Thanks.