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S24 ultra Palm Swipe Screenshot not working

(Topic created on: 24-02-2024 02:50 PM)
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SimonS
Explorer
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Is any one having a problem with palm swipe screenshot not working.
I've purchased the new S24 Ultra and as never worked. Thanks
35 REPLIES 35
MaKenJi
Journeyman
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Did this but still not working. I often ask Bixby to take the screenshot for me

 

MaKenJi
Journeyman
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Did this but to no avail. I often ask Bixby Ai to capture the screen for.me. 

 

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SimonS
Explorer
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I have to pree and hold the power button for screen shots
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AndrewL
Moderator
Moderator
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For those of you that might be having trouble capturing screenshots on your S24 device, please take a look at the steps below.

Method 1: Press and hold the Volume Down and Power buttons for 1-2 seconds until you see the edges of the screen flash.

Method 2: Swipe from the top of your screen to the bottom, then again to enlarge the Quick Panel, and tap on 'Take screenshot'. If you can't see this option, tap the 3 dots in the top right of the screen > Edit buttons, and check the 'Available buttons' section at the top of the screen. If the option is visible here, press and hold on the icon, and drag it to your preferred spot in the Quick Panel below. 

Method 3: Head to Settings > Advanced features > Motions and gestures > Palm swipe to capture, and toggle this option on. This allows you to swipe the edge of your hand across the screen to take a screenshot.

Method 4: Head to Settings > Display > Edge panels > Panels > Tasks (tap the circle above the panel so a tick appears) > Edit > Make sure that 'Take screenshot' is included in the panel options on the right side of the screen. If not, scroll to the bottom of the page, and select it from the 'Advanced features' options. 

Head back to Settings > Display > Edge panels > Handle, and set this up to your preference. Now, you can swipe your Edge panel handle to open the Tasks panel, and select 'Take screenshot' from here.

SimonS
Explorer
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Palm swipe does not work on mine,
SimonS
Explorer
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I now use method 1. Method 2 is a faff. My palm swipe as never worked on the s24 ultra
s-s2
First Poster
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I had the s23 plus it never worked. I upgraded to the s24 ultra, same problem/

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Members_RqXNzCu
First Poster
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Hi guys,

I think i just found the issue, you guys may need to try it for yourself. It seems like we need to actually touch the screen while swiping instead of swiping in front of the camera, this worked for me.

MaKenJi
Journeyman
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I tried to swipe the edge of my palm quickly touching the screen and it worked for me - screenshot created. Thank you for the information. 

SimonS
Explorer
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Sorry, but I've done all this. My palm swipe doesn't work, This isn't good enough for a £1200 device. Also, my keypad plays up periodically, especially to the left